Customer Advocate Specialist — CX & Escalations

Schneider Electric; Petaling Jaya; Sur place; MYR 72 000 - 96 000; Plein temps

Résumé du poste

Schneider Electric in Malaysia is seeking a Specialist, Customer Advocate for its Early Career Program. This role focuses on acting as the primary liaison for customer concerns, analyzing satisfaction metrics, and driving customer-centric improvements across the organization.

The position is part of the Schneider Early Career Program, designed for high-potential professionals with 3–5 years of post-graduation experience.

Qualifications

• Bachelor degree in Electrical, Electronic or Mechatronic Engineering or related field.
• 3–5 years post-graduation in technical support, customer care, or related areas.
• Technical knowledge of electrical distribution, energy management and industrial automation.

Responsabilités

• Serve as the primary liaison for customer complaints and escalations.
• Coordinate investigations with cross-functional teams to resolve issues.
• Provide regular customer updates and report on investigation progress.
• Analyze customer satisfaction indicators and identify improvement opportunities.
• Drive continuous improvement initiatives based on customer feedback.

Connaissances

Customer focus

Root cause analysis

Data analytics

Communication

Stakeholder management

Problem-solving

Continuous improvement

Formation

Bachelor degree in Electrical/Electronic/Mechatronic Engineering or related

3–5 years post-graduation experience in relevant fields

Outils

PLC

SCADA

HMI

Description du poste

Schneider Electric in Malaysia is seeking a Specialist, Customer Advocate for its Early Career Program. This role focuses on acting as the primary liaison for customer concerns, analyzing satisfaction metrics, and driving customer-centric improvements across the organization.

The position is part of the Schneider Early Career Program, designed for high-potential professionals with 3–5 years of post-graduation experience.