Customer Advocate Specialist – Early Career Program

Schneider Electric Industries (M) Sdn Bhd; Selangor; On-site; MYR 54,000 - 84,000; Full time

Job summary

Schneider Electric Industries (M) Sdn Bhd is seeking a Specialist, Customer Advocate within the Schneider Early Career Program. You will serve as the primary customer contact for complaints, coordinate with quality, manufacturing, and service teams, and drive containment, corrective actions, and data-driven improvements to enhance customer experiences.

You will analyze CX and NPS metrics, prepare reports, and advocate for customer needs to influence business decisions while growing through a

Qualifications

• Bachelor Degree in Electrical Engineering, Electronic Engineering, Mechatronic Engineering, Automation and Control Engineering, Computer Engineering or related technical disciplines.
• Experience 3-5 years post graduation in Technical Support, Customer Care, Application Engineering, Field Service Engineering, Industrial Automation or Energy Management Solutions.
• Technical knowledge of electrical distribution systems, power monitoring, and energy management.

Responsibilities

• Serve as the primary contact for customer complaints and escalations.
• Coordinate investigations with technical, manufacturing, supply chain, service, and quality teams.
• Ensure timely containment, corrective actions, and closure of customer issues.
• Track complaint resolution effectiveness and customer satisfaction after closure.
• Represent the customer's voice within the organization.
• Inform internal stakeholders to address customer concerns and influence business decisions.
• Analyze customer satisfaction indicators (CX, NPS) and identify recurring issues.
• Prepare customer experience reports and dashboards.
• Support RCA/TEX and CAPA activities with quality teams.
• Drive continuous improvement projects based on customer feedback.
• Verify effectiveness of corrective actions by functions.
• Collaborate cross-functionally to align issue resolution.

Skills

Customer focus

Root cause analysis

Problem-solving

Data analytics

Communication

Project management

Quality management

Education

Bachelor degree in Electrical/Electronic/Mechatronic/Automation/Control/Computer Engineering or related

Tools

PLC

SCADA

HMI Systems

Job description

Schneider Electric Industries (M) Sdn Bhd is seeking a Specialist, Customer Advocate within the Schneider Early Career Program. You will serve as the primary customer contact for complaints, coordinate with quality, manufacturing, and service teams, and drive containment, corrective actions, and data-driven improvements to enhance customer experiences.

You will analyze CX and NPS metrics, prepare reports, and advocate for customer needs to influence business decisions while growing through a