Crypto Community & Social Engagement Specialist

Kraken; Malaysia; Remote; MYR 60,000 - 90,000; Full time

Job summary

Kraken in Malaysia seeks a social media and community specialist to monitor channels, respond to inquiries, and support public-facing brand voice across Kraken, Kraken Pro, xStocks and other Payward brands.

You’ll engage across X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram, coordinate with internal teams, and stay current on crypto trends, with shifts 4am-12pm UTC. Fluent English and Mandarin required; crypto OG experience preferred.

Qualifications

• 3+ years in social media management or customer support.
• Crypto experience and APAC exposure, including Chinese crypto culture on social.
• Proficient across major platforms and Slack/Jira-based workflows.

Responsibilities

• Monitor social channels and respond to client inquiries.
• Manage multiple platforms simultaneously by urgency and volume.
• Moderate communities and enforce guidelines.
• Proactively engage to grow Kraken's voice and presence.
• Collaborate with internal teams on complex cases and process improvements.
• Attend team meetings and training sessions.
• Stay up to date with crypto trends and Kraken’s product suite.

Skills

Social media management

Crypto knowledge

APAC crypto scene

English & Mandarin

X

Reddit

Telegram

LinkedIn

Discord

Facebook

Instagram

Public-facing communications

Attention to detail

Multitasking

Tools

Sprinklr

Zendesk

Jira/Confluence

Slack

Job description

Kraken in Malaysia seeks a social media and community specialist to monitor channels, respond to inquiries, and support public-facing brand voice across Kraken, Kraken Pro, xStocks and other Payward brands.

You’ll engage across X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram, coordinate with internal teams, and stay current on crypto trends, with shifts 4am-12pm UTC. Fluent English and Mandarin required; crypto OG experience preferred.