Community & Social Media Engagement Specialist

EBC TECHNOLOGY MALAYSIA SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

EBC Technology Malaysia is seeking a Community & Social Media Engagement Specialist to manage daily interactions across major platforms and nurture an active online community in Kuala Lumpur.

You will respond to inquiries, build relationships with community members, help identify potential customers, and support influencer campaigns. Strong English and Mandarin and fintech familiarity are a plus in a fast-paced environment.

Qualifications

• 2–3 years of experience in social media operations or related fields.
• Experience managing Facebook, Instagram, TikTok, X, Telegram, or Discord.
• Excellent communication and interpersonal skills to engage diverse online communities.
• Strong customer service mindset to identify customer needs and business opportunities.
• Self-motivated, detail-oriented, and able to thrive in a fast-paced environment.
• Experience in fintech or online trading is an added advantage.
• Fluency in English and Mandarin (spoken and written).

Responsibilities

• Manage daily interactions across social media platforms, including comments and direct messages.
• Respond promptly and professionally to user inquiries, providing accurate product and service information.
• Build and maintain strong relationships with community members to foster engagement and brand loyalty.
• Identify potential customers and qualified leads, escalating opportunities to the relevant business teams.
• Monitor community feedback, discussions, and market sentiment to identify trends and improvement opportunities.
• Support KOL and influencer campaigns by engaging with audiences and driving community participation.
• Ensure timely follow-up on customer requests while maintaining a high standard of customer experience.
• Collaborate with cross-functional teams to improve user engagement and community growth initiatives.
• Perform any ad-hoc tasks assigned by superior.

Skills

Social media management

Community management

Customer support

KOL operations

Cross-functional collaboration

English & Mandarin

Education

Diploma or Bachelor's degree

Tools

Facebook

Instagram

TikTok

X/Twitter

Telegram

Discord

Job description

Community & Social Media Engagement Specialist

This role involves managing daily interactions across social media platforms and building strong relationships with community members to foster engagement and brand loyalty.

Key responsibilities

Manage daily interactions across social media platforms, including comments, direct messages, and online communities.

Respond promptly and professionally to user inquiries, providing accurate product and service information.

Build and maintain strong relationships with community members to foster engagement and brand loyalty.

Identify potential customers and qualified leads, escalating opportunities to the relevant business teams.

Monitor community feedback, discussions, and market sentiment to identify trends and improvement opportunities.

Support KOL and influencer campaigns by engaging with audiences and driving community participation.

Ensure timely follow-up on customer requests while maintaining a high standard of customer experience.

Collaborate with cross-functional teams to improve user engagement and community growth initiatives.

Perform any ad-hoc tasks assigned by superior.

Requirements

Diploma or Bachelor's Degree in Marketing, Communications, Business, or a related discipline.

2–3 years of experience in social media operations, community management, customer support, KOL operations, or related fields.

Hands-on experience managing platforms such as Facebook, Instagram, TikTok, X (Twitter), Telegram, Discord, or similar social channels.

Excellent communication and interpersonal skills with the ability to engage diverse online communities.

Strong customer service mindset with the ability to identify customer needs and business opportunities.

Self-motivated, detail-oriented, and able to thrive in a fast-paced environment.

Experience in fintech, online trading, CFD, forex, cryptocurrency, or financial services is an added advantage.

Fluency in English and Mandarin (spoken and written).