Crocs Store Team Lead, Sunway Pyramid

Crocs Footwear (Malaysia) Sdn Bhd; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd in Subang Jaya is seeking a Sales Team Lead to coach the retail team, drive daily sales targets and provide world-class service to every customer.

You will oversee opening and closing procedures, train staff on Crocs products and promotions, manage POS usage, stock replenishment, pricing and merchandising, and partner with Store Management to improve KPIs.

Qualifications

• 2–3 years total retail experience, with preference for candidates with previous store leadership
• Strong communication skills (written and verbal) to store team and partners
• Desire to succeed in a fast-paced retail environment

Responsibilities

• Oversee opening and closing procedures
• Educate team on products and promotions
• Drive daily sales targets to achieve company goals
• Coordinate, delegate, and prioritize daily activities
• Learn and assist in various store departments such as consumer service, product knowledge, visual presentation, and stock room management
• Support daily execution of retail operations including POS usage, stock replenishment, pricing and markdowns
• Lead by example and collaborate with Store Management to improve KPIs
• Adhere to Asset Protection policies and inventory control

Skills

Store leadership

Team leadership

Customer service

Communication

Tools

POS system

Job description

As a Sales Team Lead you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners.

What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M. service model

Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns

Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building

Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards

Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques

Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result

Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners

Desire to succeed in a high growth, fast-paced retail environment

Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential