CRM TechOps Engineer - Campaign Automation & Data Insights

Trade Quo Global Ltd; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

Trade Quo Global Ltd is seeking an IT TechOps Engineer to join our team on a full-time basis. You will collaborate with product, marketing, and tech teams to design and launch CRM campaigns and workflows that drive engagement.

Responsibilities include mapping user journeys, optimizing campaigns for conversions, and automating routine CRM tasks while ensuring data integrity and effective handover to IT operations. The role emphasizes communication across technical and non-technical stakeholders.

Qualifications

• Bachelor's degree in a related field.
• Strong analytical and problem-solving skills.
• Basic understanding of CRM platforms and campaign management.
• Familiarity with data analysis and visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a cross-functional team.
• Eagerness to learn and adapt to new technologies.
• No prior experience required; comprehensive training will be provided.

Responsibilities

• Collaborate with Product, Marketing, and Tech to design and launch CRM campaigns.
• Map user journeys and optimize CRM campaigns to improve funnel conversions.
• Automate everyday tasks to enhance CRM platform usage.
• Analyze data and present findings with visualization tools.
• Define solution architectures with stakeholders.
• Ensure solution integrity through lifecycle and support handover.
• Communicate requirements clearly to technical and non-technical stakeholders.

Skills

Analytical skills

Problem-solving

Team collaboration

Communication

Adaptable learner

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

CRM platforms

Data visualization tools

Job description

Trade Quo Global Ltd is seeking an IT TechOps Engineer to join our team on a full-time basis. You will collaborate with product, marketing, and tech teams to design and launch CRM campaigns and workflows that drive engagement.

Responsibilities include mapping user journeys, optimizing campaigns for conversions, and automating routine CRM tasks while ensuring data integrity and effective handover to IT operations. The role emphasizes communication across technical and non-technical stakeholders.