IT TechOps Engineer

Trade Quo Global Ltd; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

Trade Quo Global Ltd is seeking an IT TechOps Engineer to join our team on a full-time basis. You will collaborate with product, marketing, and tech teams to design and launch CRM campaigns and workflows that drive engagement.

Responsibilities include mapping user journeys, optimizing campaigns for conversions, and automating routine CRM tasks while ensuring data integrity and effective handover to IT operations. The role emphasizes communication across technical and non-technical stakeholders.

Qualifications

• Bachelor's degree in a related field.
• Strong analytical and problem-solving skills.
• Basic understanding of CRM platforms and campaign management.
• Familiarity with data analysis and visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a cross-functional team.
• Eagerness to learn and adapt to new technologies.
• No prior experience required; comprehensive training will be provided.

Responsibilities

• Collaborate with Product, Marketing, and Tech to design and launch CRM campaigns.
• Map user journeys and optimize CRM campaigns to improve funnel conversions.
• Automate everyday tasks to enhance CRM platform usage.
• Analyze data and present findings with visualization tools.
• Define solution architectures with stakeholders.
• Ensure solution integrity through lifecycle and support handover.
• Communicate requirements clearly to technical and non-technical stakeholders.

Skills

Analytical skills

Problem-solving

Team collaboration

Communication

Adaptable learner

Education

Bachelor's degree in CS/IT/Engineering/Business

Tools

CRM platforms

Data visualization tools

Job description

Position: IT TechOps Engineer (Rotational Shift)
Reporting to: Head of Department
Type: Full-time

About the Role:

You will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and workflows. Your responsibilities will include mapping user journeys, optimizing campaigns for improved conversion rates, and driving platform retention, loyalty, and engagement metrics for TradeQuo's products and services.

1. Cross-Functional Collaboration:

• Collaborate with Product, User Acquisition, Marketing, and Tech teams to propose, design, and launch CRM campaigns and workflows.
• Work closely with stakeholders to analyze industry trends and customize CRM campaigns to meet business objectives.

2. Campaign Optimization:

• Map user journeys and optimize CRM campaigns to enhance funnel conversion rates.
• Support analysis and improvement of CRM campaigns through A/B testing and result analysis.

3. Platform Enhancement:

• Devise strategies to enhance CRM platform usage by automating basic, everyday tasks.
• Assess and plan data points for integration with the CRM platform.

4. Data Analysis:

• Extract and analyze data from the CRM platform, utilizing data visualization tools for reporting.

Collaborate with business stakeholders to understand project requirements and define solution architectures.

5. Technical Expertise:

• Demonstrate comprehensive technology experience across mobile, web, and middleware applications.
• Apply frameworks such as TOGAF or other relevant methodologies to guide solution architecture design.

6. Solution Integrity:

• Ensure technical integrity and consistency throughout the solution life-cycle.
• Participate actively in all stages of initiatives, providing support for implementation and handover to IT operations.

7. Communication:

• Effectively communicate with both technical and non-technical stakeholders, translating business requirements into technical solutions.
• Ensure end-to-end flows are considered, providing expertise in defining solutions as products.

Requirements:

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology, System Engineering, Business).
• Strong analytical and problem-solving skills.
• Basic understanding of CRM platforms and campaign management.
• Familiarity with data analysis and visualization tools.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a cross-functional team environment.
• Eagerness to learn and adapt to new technologies and methodologies.
• Quick learner who can work effectively under pressure, demonstrating a fully committed disposition.
• No prior experience required; comprehensive training will be provided.