CRM Manager

Koerber Malaysia; Shah Alam; On-site; MYR 120,000 - 160,000; Full time

Job summary

Koerber Malaysia seeks a CRM professional to lead Sales and Service Cloud initiatives. You will own the CRM strategy, align with IT and business teams, and drive adoption across the organization.

The role requires 2–5 years in CRM projects, a strong Salesforce background, and English fluency. Experience with Trailhead certifications is a plus, and German language skills are an advantage.

Qualifications

• Degree/ Bachelor/ MBA in Engineering fields with excellent results.
• 2–5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
• Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; related tech is a plus.
• Fluency in English mandatory; German proficiency is an added advantage.

Responsibilities

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands-on project management with internal business and IT CRM teams as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales and Service within Salesforce stack.
• Define product owner visions and align CRM enhancement roadmaps with divisions.

Skills

Salesforce

CRM Strategy

Project Management

Stakeholder Management

Education

Bachelor's / MBA

Tools

Salesforce Platform

Trailhead / Certifications

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023

Your role in our team:

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.

Key Tasks:

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands-on project management with our internal business and IT CRM community as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack.
• Drive clear functional specification setting for user stories / use cases.
• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions.

Your profile:

• Degree/ Bachelor/ MBA in Engineering fields with excellent results.
• 2–5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
• Experience in fast-paced corporate environments and/or IT or strategy consulting is an advantage.
• Background in sales or service functions (project, strategic, or operational) is preferred.
• Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.
• Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.
• Results-oriented individual with strong drive, commitment, and personal initiative.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.
• A team player with a hands-on, agile mindset.
• Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.