CRM Manager

Körber; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology firm in Shah Alam is looking for a CRM Specialist to manage and optimize Sales and Service CRM processes. The role requires a degree in Engineering or MBA with 2–5 years of experience in Sales or Service Cloud technologies. The ideal candidate will have strong communication skills, proficiency in Salesforce, and a commitment to continuous learning. This position offers an opportunity to work collaboratively within a dynamic global team.

Qualifications

• 2–5 years of experience in Sales or Service Cloud projects.
• Experience in fast-paced corporate or consulting environments.
• Demonstrated commitment to continuous learning.

Responsibilities

• Execute the Sales and Service CRM strategy.
• Manage projects with internal and external partners.
• Drive CRM user adoption and support teams.

Skills

Sales Cloud technology

Service Cloud technology

CRM system proficiency

Strong communication skills

Results orientation

Education

Degree in Engineering or MBA

Tools

Salesforce Sales/Service Cloud

Job description

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023.

Your Role In Our Team

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.

Key Tasks

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands‑on project management with our internal business and IT CRM community as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end‑to‑end ownership for CRM‑related workstreams, focused on Sales and Service within Salesforce platform tech stack.
• Drive clear functional specification setting for user stories / use cases.
• Define product owner visions, setting and aligning CRM enhancement roadmaps with divisions.

Your Profile

• Degree/ Bachelor/ MBA in Engineering fields with excellent results.
• 2–5 years of relevant experience in Sales or Service Cloud technology projects or similar CRM implementation environments.
• Experience in fast‑paced corporate environments and/or IT or strategy consulting is an advantage.
• Background in sales or service functions (project, strategic, or operational) is preferred.
• Proficiency in CRM systems, ideally Salesforce Sales/Service Cloud; experience with adjacent technologies is a plus.
• Demonstrated commitment to continuous learning, such as Salesforce or equivalent certifications/training (e.g., Salesforce Trailhead), is an advantage.
• Results‑oriented individual with strong drive, commitment, and personal initiative.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across multiple hierarchies in a matrix organization.
• A team player with a hands‑on, agile mindset.
• Fluency in English (mandatory); German proficiency is an added advantage for both verbal and written communication.