Crew Member Outlet Operations

DKSH; Kuching; On-site; MYR 20,000 - 31,000; Full time

Job summary

DKSH is seeking a Crew Member for Outlet Operations in Malaysia. The role focuses on welcoming customers, preparing and presenting products, maintaining cleanliness, and supporting daily sales activities to ensure a consistently excellent experience.

You will be expected to communicate in Bahasa Malaysia and English, work a six-day week including weekends and public holidays, and be based at the assigned outlet. Training will be provided for school leavers and new hires.

Qualifications

• Experience in customer-facing roles is beneficial.
• Willingness to work a six-day week including weekends/public holidays.
• Good communication in Bahasa Malaysia and English.

Responsibilities

• Prepare and bake products to standard, maintaining freshness and availability.
• Maintain a fully stocked and clean product display area for a consistently excellent customer experience.
• Uphold housekeeping and hygiene standards to keep the outlet tidy and welcoming.
• Assist in wrapping gifts and arranging product displays to enhance visual merchandising.
• Support customer service activities to ensure positive and service-oriented interactions.
• Administrative duties and coordination tasks as required.

Skills

Customer service

Communication

Bahasa Malaysia

English

Teamwork

Education

School leaver welcome

Job description

About The Role

The Crew Member, Outlet Operations is an essential part of DKSH's retail outlet team, delivering a welcoming customer experience and maintaining high standards of product quality, presentation, and store cleanliness. This role contributes directly to the Sales function by supporting daily outlet operations and creating a positive environment for both customers and colleagues.

What You Will Deliver

• Prepare and bake products to standard, ensuring product availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

What You Bring

• School leavers are encouraged to apply as comprehensive training will be provided
• Good working attitude with a pleasant and professional disposition
• Ability to communicate effectively in Bahasa Malaysia and English
• Willingness to work shifts, weekends, and public holidays on a six-day working week schedule
• Willingness to be based and work at assigned outlet locations

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.