Crew Member Outlet Operations

DKSH; Ayer Itam; On-site; MYR 18,000 - 25,000; Full time

Job summary

DKSH Malaysia invites applications for a Crew Member, Outlet Operations role. You’ll participate in product display, ensure cleanliness, and support customer service in a fast-paced retail environment. The position requires flexibility to work weekends and public holidays on a six-day week, with training provided.

You will be based at assigned outlet locations and communicate effectively in Bahasa Malaysia and English, contributing to a welcoming store atmosphere and smooth daily operations.

Qualifications

• School leaving certificate encouraged
• Good working attitude and professional disposition
• Ability to communicate effectively in Bahasa Malaysia and English
• Willingness to work shifts, weekends and public holidays on a six-day schedule
• Willingness to be based at assigned outlet locations

Responsibilities

• Prepare and bake products to standard, ensuring availability and freshness
• Maintain a fully stocked and clean product display area
• Uphold housekeeping and hygiene standards across the outlet
• Assist in wrapping of gift items and product display arrangements
• Support customer service activities to ensure positive interactions
• Administrative duties and coordination tasks as required

Skills

Bilingual in Bahasa Malaysia & English

Customer service oriented

Team player

Willingness to work shifts

Education

School leaving certificate

Job description

About The Role

The Crew Member, Outlet Operations is an essential part of DKSH's retail outlet team, delivering a welcoming customer experience and maintaining high standards of product quality, presentation, and store cleanliness. This role contributes directly to the Sales function by supporting daily outlet operations and creating a positive environment for both customers and colleagues.

What You Will Deliver

• Prepare and bake products to standard, ensuring product availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

What You Bring

• School leavers are encouraged to apply as comprehensive training will be provided
• Good working attitude with a pleasant and professional disposition
• Ability to communicate effectively in Bahasa Malaysia and English
• Willingness to work shifts, weekends, and public holidays on a six-day working week schedule
• Willingness to be based and work at assigned outlet locations

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.