Crew Member Outlet Operations

DKSH; Klang City; On-site; MYR 20,000 - 27,000; Full time

Job summary

DKSH is seeking a Crew Member, Outlet Operations to join our retail team in Malaysia. You will help deliver a welcoming customer experience, maintain product quality, presentation and store cleanliness, and support daily outlet operations to drive sales.

Responsibilities include baking and displaying products, keeping the display fully stocked, upholding hygiene standards, assisting with gift wrapping and visual merchandising, and providing service-oriented customer interactions.

Qualifications

• School leavers are welcome; comprehensive training provided.
• Good working attitude and professional disposition.
• Ability to communicate effectively in Bahasa Malaysia and English.
• Willingness to work shifts, weekends and public holidays on a six-day schedule.
• Willingness to be based at assigned outlet locations.

Responsibilities

• Prepare and bake products to standard, ensuring freshness and availability.
• Maintain fully stocked, clean product displays for a superior customer experience.
• Uphold housekeeping and hygiene standards across the outlet.
• Assist in wrapping gifts and arranging product displays for visual merchandising.
• Support customer service to ensure positive, service-oriented interactions.
• Handle administrative duties and coordination tasks as required.

Skills

Customer service mindset

Bahasa Malaysia

English

Shift work

Outlet location flexibility

Job description

About The Role

The Crew Member, Outlet Operations is an essential part of DKSH's retail outlet team, delivering a welcoming customer experience and maintaining high standards of product quality, presentation, and store cleanliness. This role contributes directly to the Sales function by supporting daily outlet operations and creating a positive environment for both customers and colleagues.

What You Will Deliver

• Prepare and bake products to standard, ensuring product availability and freshness are maintained at all times
• Maintain a fully stocked and clean product display area to support a consistently excellent customer experience
• Uphold housekeeping and hygiene standards across the outlet to ensure a tidy, organized, and welcoming environment
• Assist in the wrapping of gift items and product display arrangements to enhance visual merchandising standards
• Support customer service activities to ensure every customer interaction is positive and service-oriented
• Administrative duties and coordination tasks as required

What You Bring

• School leavers are encouraged to apply as comprehensive training will be provided
• Good working attitude with a pleasant and professional disposition
• Ability to communicate effectively in Bahasa Malaysia and English
• Willingness to work shifts, weekends, and public holidays on a six-day working week schedule
• Willingness to be based and work at assigned outlet locations

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.