Credit Recovery Executive

SOUTHERN AUTO CAPITAL SDN. BHD.; Batu Pahat; On-site; MYR 33,000 - 60,000; Full time

Job summary

Ezfy is seeking a proactive Credit Recovery Executive to manage a portfolio of overdue accounts, negotiate repayment plans, and help customers get back on track.

The role involves contacting customers, meeting monthly collection targets, and supporting walk-in clients with a solutions-focused approach while maintaining strict policy compliance.

Qualifications

• Diploma/Degree in Business, Admin, Management or related field.
• At least 1-2 year in customer service, collections, or sales.
• Persuasive communicator with good listening and negotiation skills.
• Fluent in Bahasa Malaysia and English.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Contact customers with overdue accounts and negotiate manageable repayment plans.
• Own a portfolio of accounts and consistently meet monthly collection targets.
• Support walk-in customers with a friendly, solutions-first approach.
• Conduct site visits for accounts that meet review criteria and submit clear follow-up reports.
• Keep accurate records of all customer interactions and ensure every action stays compliant with company policy.
• Escalate complex or high-risk cases to your supervisor when needed.

Skills

Customer service

Negotiation

Communication

MS Excel

MS Word

Bahasa Malaysia

Education

Diploma/ Degree in Business

Tools

Microsoft Excel

Microsoft Word

Job description

At Ezfy, we're on a mission to make credit simple and accessible for everyday Malaysians. We're looking for a proactive Credit Recovery Executive to manage a portfolio of overdue accounts, negotiate repayment plans and help customers get back on track.

What You'll Be Doing

Contact customers with overdue accounts and negotiate manageable repayment plans.

Own a portfolio of accounts and consistently meet monthly collection targets.

Support walk-in customers with a friendly, solutions-first approach.

Conduct site visits for accounts that meet review criteria and submit clear follow-up reports.

Keep accurate records of all customer interactions and ensure every action stays compliant with company policy.

Escalate complex or high-risk cases to your supervisor when needed.

What We're Looking For

Diploma/Degree in Business, Administration, Management or related field (a relevant Professional Certificate is also considered).

At least 1-2 year in customer service, collections, or sales.

Persuasive communicator with good listening and negotiation skills.

Fluent in Bahasa Malaysia and English.

Proficient in Microsoft Excel and Word.