Credit Controller – Asia

Westcon-Comstor; Selangor; On-site; MYR 66,000 - 102,000; Full time

Job summary

Jora Malaysia is seeking a Collections and Credit Control professional in Selangor to manage cash forecasting, collections, and dispute resolution using SAP FSCM. You will monitor credit limits, support audit processes, and collaborate with regional teams to resolve outstanding balances.

Candidates should have 3+ years of credit and collection experience, strong Excel/Word skills, and be proficient in Mandarin for communication with Chinese speaking customers. Knowledge of SAP FSCM is essential.

Qualifications

• Equivalent to 3+ years Credit and Collection experience.
• Equivalent to 3+ years Credit Risk Analysis.
• Able to speak and understand business Mandarin for Chinese-speaking customers.
• Strong listening skills and ability to overcome objections.
• Strong organisational and time management skills.
• SAP / FSCM experience required.
• Intermediate to advanced Excel and Word.
• Financial analysis skills – Balance Sheet and Profit & Loss.

Responsibilities

• Cash forecasting and maintaining promise to pay data in SAP FSCM
• Consistent and timely collection from customers using SAP FSCM tools to record engagements
• Timely dispute registration with supporting documentation using SAP FSCM tools
• Management of disputes to drive closure with local and regional teams
• Identification and escalation of distressed customers to in-country management, sales teams, vendor management teams and product management teams
• Maintenance of customer collection notes in SAP FSCM
• Work closely with in-country teams to ensure visibility of customer payment issues
• Recommend distressed accounts to be placed on credit hold and inform stakeholders
• Recommend changes to account trading conditions to management
• Sales order release management and control including late night support as required

Skills

Credit & Collections

Credit Risk Analysis

Mandarin

Excel

Word

Financial Analysis

Balance Sheet

Profit and Loss

Communication Skills

Time Management

Tools

SAP FSCM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role encompasses Collections Management, Credit Control, audit business support, and reporting responsibilities. You will manage cash forecasting, maintain customer payment data, conduct timely collections, and handle dispute resolution. You will also recommend credit holds, manage sales order releases, monitor credit limits, and provide support across all business functions as required.

Key responsibilities

Cash forecasting and maintaining promise to pay data in SAP FSCM

Consistent and timely collection from customers using SAP FSCM tools to record engagements

Timely dispute registration with supporting documentation using SAP FSCM tools

Management of disputes to drive closure with local and regional teams

Identification and escalation of distressed customers to in-country management, sales teams, vendor management teams and product management teams

Maintenance of customer collection notes in SAP FSCM

Work closely with in-country teams to ensure visibility of customer payment issues

Recommend distressed accounts to be placed on credit hold and inform stakeholders

Recommend changes to account trading conditions to management

Sales order release management and control including late night support as required

About you

Equivalent to 3+ years Credit and Collection experience

Equivalent to 3+ years Credit Risk Analysis

Able to speak and understand business Mandarin as the role will be communicating with Chinese speaking customers

Strong listening skills and understanding on how to overcome objections

Strong organisational and time management skills

SAP / FSCM experience required

Intermediate to Advanced Excel and Word

Financial Analysis skills – Balance Sheet and Profit & Loss