Courier (Trunker)

DHL; Sepang; On-site; Confidential; Full time

Benefits offered by this job

Career growth

Company culture

Benefits package

Job summary

DHL Malaysia is seeking a Delivery Specialist in Sepang to handle daily shipments, conduct deliveries and collections, and maintain service levels. You will liaise with internal teams, uphold ETA targets, and build relationships with customers to foster business growth.

Requirements include SPM or equivalent, strong English and Bahasa Malaysia, and a valid driving license (forklift license preferred). Join a dynamic, international team with solid career support and benefits.

Qualifications

• SPM or equivalent educational background required.
• Proficient in spoken/written English and Bahasa Malaysia.
• Valid driving license; forklift license preferred.
• Demonstrates empathy, initiative and reliability.

Responsibilities

• Handle daily delivery and collection of shipments to and from customers.
• Complete multiple deliveries and collections, prioritise workload to meet time commitments.
• Revise and update ETAs in line with procedures.
• Liaise with SPC / admin team to meet customer requirements.
• Establish relationships with external customers to grow the business.
• Maintain service levels and follow corrective measures as required.
• Ensure smooth handover at shift changes to maintain SLAs.
• Under tight deadlines, drive vehicle to customer sites.
• Operate scanner to record shipping and package information.
• Ensure duty collectables are collected daily.
• Generate new business through sales leads.

Skills

Customer empathy

English and Bahasa Malaysia fluency

Driving license

Forklift license (preferable)

Education

SPM or equivalent

Tools

Scanner operation

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Handle daily delivery and collection of shipments to and from our customers
• Complete multiple deliveries and collections of shipment of a variety of weights. Sort and prioritise workload (including multiple route sort) to ensure time commitments are met
• Revise and update ETAs in accordance to procedures
• Liaise with SPC / admin team to ensure customer requirement are meet
• Establish relationships with external customers to maintain the grow the business in a positive manner
• Maintain agreed service levels and abide by corrective measures implemented as and when required
• Ensure adequate hand over to other staff at the change of shift to ensure continuity and maintenance of SLAs
• Under tight deadlines, drives vehicle to customer sites
• Climbs in and out of vehicle
• Walks up and down stairs as required to pick up and deliver documents and packages to and from customers according to established procedures, in all weather conditions
• Operate a scanner to record shipping and package information for documents/packages picked up or delivered
• Ensure duty collectables are succesfully collected each day
• Generate new business through sales leads

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least SPM or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably).

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program