Counter Sales & Customer Experience Specialist

Sime Darby; Miri; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd in Malaysia is seeking a proactive sales assistant to welcome walk-in customers, identify needs, and present solutions. The role covers prospecting, closing deals, and after-sales support, with emphasis on accurate record keeping and timely order fulfillment.

Responsibilities include handling customer feedback, coordinating deliveries, promoting CAT online sales, and maintaining stock and delivery follow-ups to ensure customer satisfaction.

Responsibilities

• Welcome and assist walk-in customers and prospectsprofessionally.
• Conduct sales activities: prospecting, need identification proposal, closing, follow-up, and after-sales support.
• Handle customer feedback promptly to ensure satisfaction.
• Maintain accurate sales records and submit reports.
• Manage key account orders and deliveries, including transport coordination.
• Promote and process CAT online sales.
• Follow up on stock and deliveries to ensure timely fulfillment.

Job description

Sime Darby Industrial Sdn Bhd in Malaysia is seeking a proactive sales assistant to welcome walk-in customers, identify needs, and present solutions. The role covers prospecting, closing deals, and after-sales support, with emphasis on accurate record keeping and timely order fulfillment.

Responsibilities include handling customer feedback, coordinating deliveries, promoting CAT online sales, and maintaining stock and delivery follow-ups to ensure customer satisfaction.