Hot Client Onboarding Specialist (Kuala Lumpur) KL, Malaysia

Atome; Kuala Lumpur; On-site; MYR 55,800 - 133,920; Full time

Job summary

A leading fintech company in Kuala Lumpur is looking for a Client Onboarding Specialist to ensure a seamless onboarding experience for clients. Expected to have over 3 years of experience in financial institutions, candidates should be fluent in both English and Chinese, with strong knowledge of AML regulations. The role involves working shifts to provide support while ensuring compliance and driving efficient processes.

Qualifications

• 3+ years of experience in handling client onboarding in financial institutions.
• Experience with institutional or high-net-worth individual clients is preferred.
• Proficient in written and verbal English & Chinese.

Responsibilities

• Perform due diligence on clients including data collection and validation.
• Organize documentation for account opening processes.
• Ensure efficient and client-friendly onboarding experience.
• Comply with AML/KYC regulations.
• Handle administrative tasks for regulatory compliance.
• Provide onboarding support during designated hours.
• Drive paperless account openings.

Skills

Client onboarding experience

Knowledge of AML & CTF regulations

Ability to multitask

Experience with digital identification methods

Strong communication skills in English

Strong communication skills in Chinese

Job description

5,000 - 12,000 per month | Full-time | Operations | Client Onboarding | Malaysia

Posted on 2025-07-17

About OSL

Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC‑licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions.

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best‑in‑class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

Responsibilities

• To perform the due diligence on individual, corporate and institutional clients including information/data collection, checking, validation and verification.
• To understand, process and organise a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.
• To work closely with the sales and traders to ensure efficient and client friendly customer onboarding experience.
• To comply with internal policies and regulatory requirements (AML/KYC/CTF) for client onboarding in the jurisdiction in which our group entities operate.
• To handle administrative and reporting tasks to facilitate and fulfill regulatory compliance and audit, as well as periodic review cases.
• To provide onboarding support covering 09:00 - 22:00 in the local timezone by shifts.
• To drive paperless account opening for customer centricity, business resilience, and agile compliance.

Requirements

• 3+ years of experience in handling client onboarding in financial institutions.
• Experience in handling institutional or high‑net‑worth individual clients is highly preferred.
• Able to work in shifts in accordance with business needs.
• Strong knowledge of relevant regulations related to client onboarding due diligence including AML & CTF Ordinance.
• Interest in exploring and developing a career in the digital asset industry.
• Positive attitude to handle multiple tasks in a highly competitive environment.
• Experience with digital identification, e.g. video identification, and compliance screening tool in the client onboarding process.
• Good knowledge of contactless, fully digital identification methods, e.g. e‑signature.

Proficient in both written and verbal English & Chinese.