Core & Cards Support Engineer (L2)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur is looking for a Core & Cards Support Engineer (L2) to provide technical support for Core & Cards applications. The ideal candidate will have strong skills in Unix/Linux, SQL databases, and experience with Java application servers. Responsibilities include troubleshooting application issues and monitoring performance to ensure systems operate optimally.

Qualifications

• Proficiency in Unix/Linux commands and shell scripting.
• Strong knowledge of SQL with experience in Oracle or MS SQL databases.
• Familiarity with Java application servers like JBoss or WebLogic.
• Understanding of web servers such as Apache or Nginx.

Responsibilities

• Provide L2 support for Core & Cards applications.
• Troubleshoot and analyze issues in applications hosted on servers.
• Perform root cause analysis and implement permanent solutions.
• Collaborate with development and infrastructure teams.
• Monitor application performance and ensure optimal operation.

Skills

Unix/Linux

Shell scripting

SQL

Oracle/MS SQL

Java application servers (JBoss/WebLogic)

Apache/Nginx

Problem-solving

English communication

Tools

Load Balancers

VM

OpenShift

Microservices

Job description

About the job Core & Cards Support Engineer (L2)

Responsibilities:

• Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.
• Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.
• Perform root cause analysis and implement permanent solutions to minimize incident recurrence.
• Collaborate with development and infrastructure teams to transition new releases into production.
• Monitor application performance, analyze capacity requirements, and ensure systems are operating optimally.
• Follow standard incident, problem, and change management processes, including detailed logging and reporting.
• Participate in Disaster Recovery (DR) and Business Continuity Management (BCM) activities.

Requirements:

• Proficiency in Unix/Linux commands and shell scripting.
• Strong knowledge of SQL with experience in Oracle or MS SQL databases.
• Familiarity with Java application servers like JBoss or WebLogic.
• Understanding of web servers such as Apache or Nginx.
• Additional knowledge of Load Balancers, VM, Networking, OpenShift, and Microservices is advantageous.
• Strong problem-solving and analytical skills.
• Excellent verbal and written English communication skills.