Coordinator - Insurance Operations

Marsh; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Marsh in Kuala Lumpur is seeking a Coordinator for Insurance Operations to support the billing team. The role focuses on preparing invoices, capturing accruals, and ensuring accuracy in billing processes while maintaining strong stakeholder relationships.

Based in our Kuala Lumpur office, you will contribute to timely reporting and regional support across MY, SG, and HK as required. The position requires a Diploma in a related field, solid Excel skills, and English proficiency.

Qualifications

• Diploma or equivalent in business, finance, accounting, insurance or related discipline.
• Good command of English; strong communication and interpersonal skills.
• Ability to process transactions accurately and meet deadlines, especially during month-end periods.

Responsibilities

• Prepare and issue invoices, capture accruals, and support day-to-day billing activities.
• Review billing information to ensure accuracy and completeness before processing.
• Resolve basic billing discrepancies by working closely with stakeholders and business partners.
• Maintain accurate records and prepare reports as required.
• Ensure compliance with company policies, SLAs and procedures.
• Build and maintain relationships with internal teams across Malaysia, Singapore or Hong Kong as needed.

Skills

Strong English communication

Interpersonal skills

Education

Diploma in Business/Finance/Accounting/Insurance

Tools

Microsoft Excel

Microsoft Office

Job description

We are seeking a talented individual to join our Billing Team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office.

This position will play a crucial role in ensuring accurate and timely billing operations while supporting the Fiduciary Operations team in delivering quality service across the region.

Coordinator - Insurance Operations

We will count on you:

• Prepare and issue invoices, capture accruals, and support day-to-day billing activities.
• Review billing information to ensure accuracy and completeness before processing.
• Resolve basic billing discrepancies by working closely with stakeholders and business partners.
• Maintain accurate records and prepare reports as required.
• Ensure compliance with company policies, operational procedures, and service level agreements (SLAs).
• Build and maintain effective working relationships with internal teams and support stakeholders across Malaysia, Singapore, or Hong Kong, depending on business requirements.
• Contribute to the achievement of team KPIs and continuous process improvements.

What you need to have:

• Diploma in Business, Finance, Accounting, Insurance, or a related discipline.
• Minimum 2 years of working experience in Reinsurance placement / billing
• Good understanding of reinsurance placements and billing processes is an advantage.
• Good attention to detail with the ability to process transactions accurately.
• Ability to prioritise work and meet deadlines, especially during month-end periods.
• Strong English communication and interpersonal skills.
• Proficiency in Microsoft Excel and other Microsoft Office applications.

What makes you stand out:

• Experience in the Reinsurance, insurance or financial services industry.
• Experience processing invoices or supporting billing operations in a shared services or operations environment.
• Familiarity with working in a fast-paced, deadline-driven environment.
• Willingness to support different regional teams and follow the business calendar of the assigned market (MY/SG/HK public holidays)
• Ability to converse in Cantonese language

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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