Control Room Tech Support Specialist

Cartrack Asia; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Unlimited Medical Outpatient Benefit -

Insurances Coverage

Start with 15 days AL

Performance Bonus (Yearly)

Job summary

Cartrack Asia in Malaysia is seeking a Control Room Agent to join our fast-growing team. You will deliver excellent customer service, act as a central point of contact, and coordinate with relevant departments to safeguard customer data.

The role focuses on documenting interactions, developing service strategies, and supporting customers with real-time fleet management and telematics solutions. Strong communication and a vibrant, positive attitude are essential.

Qualifications

• Excellent communication & interpersonal skills.
• Vibrant character with a positive attitude.

Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs.
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database.
• Develop strategies and provide seamless customer support.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Job description

Cartrack Asia in Malaysia is seeking a Control Room Agent to join our fast-growing team. You will deliver excellent customer service, act as a central point of contact, and coordinate with relevant departments to safeguard customer data.

The role focuses on documenting interactions, developing service strategies, and supporting customers with real-time fleet management and telematics solutions. Strong communication and a vibrant, positive attitude are essential.