Customer Service (Technical Support)

Cartrack Asia; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Unlimited Medical Outpatient Benefit -

Insurances Coverage

Start with 15 days AL

Performance Bonus (Yearly)

Job summary

Cartrack Asia in Malaysia is seeking a Control Room Agent to join our fast-growing team. You will deliver excellent customer service, act as a central point of contact, and coordinate with relevant departments to safeguard customer data.

The role focuses on documenting interactions, developing service strategies, and supporting customers with real-time fleet management and telematics solutions. Strong communication and a vibrant, positive attitude are essential.

Qualifications

• Excellent communication & interpersonal skills.
• Vibrant character with a positive attitude.

Responsibilities

• Deliver excellent customer service by efficiently listening and addressing the customers' needs.
• Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments.
• Ensure proper documentation and safeguarding of customer database.
• Develop strategies and provide seamless customer support.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key responsibilities

Deliver excellent customer service by efficiently listening and addressing the customers' needs

Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments

Ensure proper documentation and safeguarding of customer database

Develop strategies and provide seamless customer support

Requirements

Excellent communication & interpersonal skills

Vibrant character with a positive attitude

Employee Benefit

Unlimited Medical Outpatient Benefit - Clinical

Insurances Coverage

Start with 15 days AL

Performance Bonus (Yearly)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Computer Software & Networking 101-1,000 employees

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.

Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure.

Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs.

Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day.