Automotive Tech Support Specialist

CARSOME Sdn Bhd; Ipoh; On-site; MYR 42,000 - 78,000; Full time

Job summary

CARSOME Sdn Bhd is seeking a Technical Support Executive to manage and optimize technical support processes, perform in-depth troubleshooting, and collaborate with the Primary Technical Support team to resolve issues for our customers in Malaysia. The role includes handling calls, reporting to the TSA Manager, and occasional site visits.

The ideal candidate will have strong automotive knowledge, solid analytical and communication skills, and the ability to learn new technologies and repair

Qualifications

• Ability to identify the problem quickly.
• Good knowledge of automotive.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.

Responsibilities

• Follow all Technical Support processes
• Performs additional related duties as assigned by management
• Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
• Work closely with Primary Technical Support team to provide a solution to outlet /Primary Tech Support in an
• Handle the call flow from internal/external
• Daily, weekly and monthly reporting of working to TSA Manager
• Site visit may be required
• Communicate and share knowledge with other L2 engineers Primary Support
• Understand the source of the quality problem
• Liaise/support inter-department requirements to increase service level to our customers

Skills

Automotive knowledge

Analytical skills

Communication skills

Problem identification

Learning ability

Tools

PowerPoint

Word

Excel

Applicant Tracking System (ATS)

Job description

CARSOME Sdn Bhd is seeking a Technical Support Executive to manage and optimize technical support processes, perform in-depth troubleshooting, and collaborate with the Primary Technical Support team to resolve issues for our customers in Malaysia. The role includes handling calls, reporting to the TSA Manager, and occasional site visits.

The ideal candidate will have strong automotive knowledge, solid analytical and communication skills, and the ability to learn new technologies and repair