Contracts Specialist

Iron Mountain Incorporated; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Iron Mountain Incorporated is seeking a Contracts Specialist to join our Global Commercial Support Services team in a pivotal operational role. You will manage routine-to-mid-complexity commercial agreements from initial request to final execution, partnering with Sales to power deal velocity while safeguarding governance and compliance.

You will oversee end-to-end contract processing, guide stakeholders on Salesforce submissions and approval workflows, and perform exhaustive reviews on

Qualifications

• 3+ years of experience in contracts administration, deal desk, or similar roles in a corporate setting.
• Experience managing commercial contracts end-to-end with governance checks.

Responsibilities

• Oversee end-to-end contract execution (MSAs, SOWs, amendments, renewals) within SLA timelines.
• Guide Sales stakeholders on Salesforce submissions, workflows, and DOA approvals before execution.
• Perform detailed line-by-line contract reviews, addressing pricing discrepancies or non-standard terms.
• Draft variations and pre-approved customer communications within DOA guidelines.
• Maintain governance, enforce approval matrices, and escalate complex risks as needed.

Skills

Governance discipline

Attention to detail

Assertive communication

Reading stamina

English proficiency

Tools

Salesforce

DocuSign

Microsoft Word

Google Workspace

CLM tools

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an assertive, detail-driven Contracts Specialist to join our Global Commercial Support Services team. In this pivotal operational role, you will partner directly with our Sales team to power deal velocity while safeguarding company governance. By managing routine-to-mid-complexity commercial agreements from initial request to final execution, you'll ensure our business moves fast without compromising compliance or accuracy. Here, your precision, reading stamina, and matrix governance expertise will help maintain the seamless, trustworthy operations that drive our commercial success.

What You'll Do

• Oversee Contract Execution: Manage the end-to-end processing of commercial contracts (MSAs, SOWs, amendments, variations, novations, and renewals) within established SLA turnaround times.
• Guide Sales Stakeholders: Serve as the primary operational partner for Sales reps, advising on Salesforce submissions, workflows, and contract procedures while ensuring all required internal business approvals are met before execution.
• Deliver Detailed Contract Reviews: Conduct exhaustive, line-by-line contract reviews including long-form agreements (100+ pages) to correct pricing discrepancies, missing schedules, or non-standard terms.
• Apply Playbooks & Draft Variations: Execute pre-approved redlines and draft routine customer communications, variations, and novations within strict Delegation of Authority (DOA) guidelines.
• Maintain Governance & Escalation: Enforce internal approval matrices, demonstrating the assertiveness required to push back on Sales teams when requests breach guardrails, while promptly escalating complex legal or commercial risks to Senior Legal Counsel.

What You'll Bring

• Experience: 3+ years of experience as a Contracts Administrator, Junior/Mid-tier Paralegal, Legal Secretary, or Deal Desk Specialist in a corporate environment. (Note: This is an operational contract execution role and is not intended for practicing legal advocates or attorneys).
• Governance Discipline: Strong knowledge of commercial contract provisions, Delegation of Authority (DOA) matrices, and standard fallback playbooks.
• Reading Stamina & Detail Precision: Meticulous attention to detail with proven reading stamina for navigating lengthy, complex legal and commercial documents without missing line-item errors.
• Assertive Communication: Exceptional interpersonal skills in English, with the confidence to balance customer service alignment with strict policy enforcement and Sales pushback.
• Tool Fluency: Hands-on proficiency with Salesforce, enterprise CLM tools, DocuSign, Microsoft Word (Track Changes), and Google Workspace.

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.