Contract Strategy & Management Specialist

Maxis; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Menara Maxis is seeking a seasoned Contract Manager to lead the end-to-end contract lifecycle, from negotiation to renewal and governance, within our telecommunications environment. You will manage vendor relationships, assess risks, ensure compliance, and drive digitalisation of contract processes to improve efficiency and controls.

Strong communication with senior stakeholders is essential. This role requires at least eight years in procurement or contract management, preferably in telecoms,

Qualifications

• Bachelor's Degree or equivalent in a relevant field.
• Professional certifications in contract, procurement or commercial management would be an added advantage.
• Minimum 8 years of experience in procurement or contract management.
• Experience in telecommunications industry is advantageous.

Responsibilities

• Stakeholder management & vendor relationship management: build and maintain relationships with internal stakeholders and vendors; monitor performance and drive improvements.
• Contract lifecycle management: manage contracts through creation, amendments, renewals, extensions and terminations; monitor deliverables and SLA compliance.
• Compliance & risk management: ensure compliance with policies, regulations and manage contractual, commercial, operational and financial risks.
• Process digitalisation: drive automation and digital solutions to improve contract visibility, tracking, and governance.

Skills

Stakeholder management

Vendor relationship management

Contract lifecycle management

Compliance & risk management

Process digitalisation

Education

Bachelor's degree

Postgraduate diploma

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? To develop and execute contract strategies for key technology vendors. This role leads the end-to-end contract lifecycle, from negotiation and formation to in-life vendor performance and relationship management, ensuring value and mitigating risk for Maxis.

What will you do in this role?

• Stakeholder Management & Vendor Relationship Management Build and maintain good relationship with internal stakeholders and Vendors. Monitor vendor performance, conduct business reviews, and drive continuous improvement initiatives. Collaborate across business, technical, and procurement teams to achieve commercial and operational objectives. Manage stakeholder engagement, feedback, and communications, including senior management updates. Monitor vendor performance, SLA compliance, and service delivery commitments. Conduct business reviews, vendor evaluations, audits, and improvement initiatives. Identify and mitigate vendor-related risks to protect business interests.

• Contract Lifecycle Management Manage contracts throughout their lifecycle, including creation, amendments, SOWs, renewals, extensions, and termination. Review contractual changes, assess risks, and provide recommendations on contract positions. Monitor contract performance, deliverables, obligations, entitlements, and SLA compliance. Manage contractual disputes, claims, and escalations to achieve timely resolution. Ensure contractual governance processes are implemented and effective.

• Compliance & Risk Management. Ensure compliance with internal policies, legal requirements, and regulatory obligations. Assess, monitor, and mitigate contractual, commercial, operational, and financial risks. Maintain appropriate controls and documentation to safeguard Maxis' interests.

• Process Digitalisation Drive process improvement, automation, and digitalisation initiatives across contract and vendor management. Enhance contract visibility, tracking, reporting, and governance through digital solutions. Improve operational efficiency, data quality, and stakeholder experience through continuous improvement initiatives.

What you need for this role:

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business Studies/Administration/Management or equivalent.
• Professional certifications in contract, procurement or commercial management would an added advantage.
• Minimum 8 year(s) of relevant working experience in procurement and/or contract management, including managing strategic engagements with large vendors and regulatory bodies.
• Experience within telecommunications industry, including mobile and fixed-line network environments, will be an added advantage.
• Strong analytical, problem-solving and decision-making skills with high attention to detail.
• Ability to provide practical, commercially balanced solutions and recommendations.
• Capable of managing multiple priorities and stakeholders in a fast-paced environment.
• Excellent commercial acumen with strong understanding of contract structures, commercial, and risk allocation.
• Highly skills in contract negotiation, dispute resolution and stakeholder management.
• Strong influencing, communication, and presentation skills, including engagement with senior management.
• Sound knowledge of contract lifecycle management, vendor management, and commercial governance frameworks.

What’s next?

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are Keep It Simple, Focus On Real Customer Needs, Go For Gold, and Celebrate Winning Together. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.