Continuous Improvement & Performance Analyst

Quintus Search; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Continuous Improvement & Performance Analyst to track business performance, maintain KPI reports, and support continuous improvement initiatives. The ideal candidate has a Bachelor's degree, experience in Shared Services, and expertise in Power BI. Join the team to contribute to data-driven decision-making and enhance organizational processes.

Qualifications

• Minimum Bachelor's Degree holder.
• Solid working experience under a Shared Services setting.
• Experience with PTP/OTC/RTR functions.
• Prior involvement in continuous improvement and process standardization.
• Expert in data collection, analysis and visualization.

Responsibilities

• Maintain and update KPI trackers, performance reports, and dashboards.
• Work closely with stakeholders to address reporting needs.
• Prepare management reports and PowerPoint decks.
• Track business performance through key metrics.
• Contribute to continuous improvement initiatives.

Skills

Data analysis and visualization

Stakeholder engagement

Lean Six Sigma practices

KPI tracking

Education

Bachelor's Degree

Tools

Power BI

Excel

Power Query

Job description

Continuous Improvement & Performance Analyst

About the job Continuous Improvement & Performance Analyst

Job Scope:

• Maintain and update KPI trackers, performance reports, dashboards, and SharePoint sites; ensure timely and accurate reporting using tools like Power BI, Excel, and Power Query.
• Work closely with stakeholders to address reporting needs, performance queries, and survey feedback professionally.
• Prepare management reports, PowerPoint decks, and documentation such as SOPs and process guides.
• Track business performance through key metrics and support data analysis for informed decision-making and root cause analysis.
• Contribute to continuous improvement initiatives, including workshop facilitation, automation projects, and process enhancements.
• Support internal communication efforts, maintain CI portals and boards, and prepare updates that promote a culture of continuous improvement.

Requirements:

• Minimum Bachelor's Degree holder.
• Solid working experience under a Shared Services setting.
• Experience working under PTP/OTC/RTR functions.
• Prior involvement in continuous improvement, process standardization, automationprojects.
• Expert in data collection, analysis and visualization (Power BI experience required).
• Able to work with stakeholders across various levels and countries.
• Confident in conducting workshops to encourage CI mindset and practice within the organization.
• Lean Six Sigma certification will be an added advantage.