Content Moderator - Mandarin Speaker - KL

TP; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading moderation company in Malaysia seeks candidates for reviewing and classifying content uploaded by users. You will ensure compliance with performance metrics while participating in wellness initiatives. The role requires resilience in handling sensitive content, and offers competitive remuneration along with a variety of benefits such as annual leave and training opportunities.

Benefits

Competitive remuneration package

Convenient working location

Excellent growth opportunities

Employee engagement programs

Medical Insurance

Qualifications

• Experience in a high transactional role, in a KPI driven environment.
• Familiarity with content moderation or customer service.
• Ability to handle offensive content.

Responsibilities

• Review, classify, and eliminate user content according to policies.
• Maintain high quality per key performance indicators.
• Participate in continuous training programs.

Skills

Multi-tasking ability

Attention to detail

Emotional resilience

Job description

Requirements

• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness.

TP is an equal opportunity employer and value diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.

Benefits

• Competitive remuneration package
• Convenient working location (5 minutes walk from Glenmarie LRT station).
• Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
• Employee engagement, recognition and appreciation program.
• Annual Leave/ Sick Leave / Hospitalization Leave and many more.
• Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.

Additional Benefits

• 5 Working Days
• Allowance Provided
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided