Content Moderator – Mandarin/Cantonese

CB Talents SP; Negeri Sembilan; On-site; MYR 28,000 - 50,000; Full time

Job summary

CB Talents SP in Malaysia is seeking a Content Moderator – Mandarin to help maintain safe online spaces by reviewing user-generated content and applying platform policies. You will classify content, flag violations, and help meet daily productivity and quality targets in a fast-paced environment.

Fresh graduates are encouraged to apply. The role requires Mandarin at least C1 proficiency and English at least B2, strong attention to detail, and the ability to work in rotational shifts, including

Qualifications

• Diploma, Bachelor's degree, or equivalent in any discipline.
• Mandarin C1 proficiency (reading, writing, speaking).
• English B2 proficiency (reading, writing, speaking, comprehension).
• Fresh graduates welcome.
• Experience in moderation or customer service is a plus.

Responsibilities

• Review, classify, and moderate user-generated content per policies.
• Identify and remove content violating standards.
• Apply policies consistently while maintaining quality.
• Meet daily productivity, quality, and accuracy KPIs.
• Escalate complex cases per procedures.
• Maintain confidentiality of information.
• Participate in training and policy updates.
• Respond to internal communications and updates.
• Adhere to company policies and compliance.

Skills

Mandarin proficiency

English proficiency

Attention to detail

Adaptability

Multitasking

Teamwork

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Job description

About the job Content Moderator – Mandarin/Cantonese

About the Role

We are seeking detail-oriented and resilient individuals to join our Trust & Safety team as a Content Moderator – Mandarin. In this role, you will help create a safer online environment by reviewing user-generated content and ensuring it complies with community standards and platform policies.

As a Content Moderator, you will review, classify, and take appropriate action on content that may include sensitive, offensive, graphic, or disturbing material. You will be responsible for maintaining content quality standards while meeting productivity and accuracy targets in a fast-paced environment.

Fresh graduates are encouraged to apply.

Key Responsibilities:

• Review, assess, classify, and moderate user-generated content according to established policies and guidelines.
• Identify and remove content that violates platform standards, including inappropriate, harmful, or prohibited material.
• Apply moderation policies consistently and accurately while maintaining high-quality standards.
• Meet daily productivity, quality, and accuracy KPIs.
• Escalate complex or high-risk cases to the appropriate teams following established procedures.
• Maintain confidentiality and ensure secure handling of customer and platform information.
• Participate in ongoing training and policy updates to stay current with platform requirements.
• Monitor and respond to internal communications and operational updates.
• Adhere to all company policies, processes, and compliance requirements.

Requirements:

Education

• Diploma, Bachelor's Degree, or equivalent qualification in any discipline.
• Fresh graduates are welcome to apply.

Language Requirements

• Mandarin: Minimum C1 proficiency (reading, writing, and speaking).
• English: Minimum B2 proficiency (reading, writing, speaking, and comprehension).

Experience

• Experience in content moderation, customer service, back-office operations, data processing, or other target-driven environments is an advantage.
• Candidates with experience working under KPIs and productivity targets will be preferred.
• Content Moderation experience is advantageous but not mandatory.

Technical Skills

• Minimum typing speed of 40 words per minute (WPM) with at least 90% accuracy.
• Proficient in Microsoft Windows and Microsoft Office applications.
• Strong internet navigation and computer literacy skills.
• Excellent attention to detail and decision-making skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Emotionally resilient and capable of reviewing sensitive, graphic, or disturbing content.
• Flexible and willing to work rotational shifts, including weekends and public holidays.