Content Moderation Specialist (Hybrid, Fresh grads welcome)

Mudah.my; Kuala Lumpur; Hybrid; MYR 28,000 - 47,000; Full time

Benefits offered by this job

Hybrid work in-office 2–3 days a week

6 months contract with potential for

Rotational shifts: 8AM–5PM or 11AM–8PM

Job summary

Mudah.my in Malaysia is seeking a Content Moderator to review user-submitted content for guideline compliance, flag violations, and escalate issues as needed. You will help maintain accuracy and productivity while meeting KPIs, with rotational shifts and a hybrid in-office schedule.

Fresh graduates or candidates with 1–2 years in content moderation are welcome; strong English and Malay communication is essential, with Mandarin a plus. Knowledge of MS Office/Google Workspace is expected.

Qualifications

• Fresh graduates or candidates with 1–2 years of experience in Content Moderation are welcome to apply.
• Strong communication skills in English and Malay (spoken and written); Mandarin is a plus.
• Basic knowledge of Microsoft Office and/or Google Workspace tools.
• Strong attention to detail and logical thinking skills.
• Ability to work independently and manage high volumes of moderation tasks.
• Familiarity with internet culture, online marketplaces, and market trends is preferred.
• Knowledge or experience in the property/real estate field is an added advantage.
• Willing to work on rotational shifts (5 days work, 2 days off | 8AM – 5PM; 11AM – 8PM), including weekends and public holidays as scheduled.
• Comfortable with a hybrid work arrangement (2–3 days in office per week).

Responsibilities

• Review and manage user-submitted content (text, images, video, listings, etc.) to ensure compliance with content guidelines and platform policies, including pre/post moderation and escalation handling.
• Identify and take appropriate action on content that violates guidelines (e.g., removal, rejection, flagging).
• Maintain accuracy, consistency, and productivity while meeting defined KPIs and SLAs.
• Conduct research on ads to identify misleading, spam, or fraudulent content based on current market trends, market knowledge, and online behavior.
• Collaborate with team members to resolve ambiguous cases and escalation handling according to internal procedures.
• Provide feedback on recurring issues and suggest improvements to review policies or workflows.
• Collaborate across teams to improve user experience and address content-related issues.
• Participate in training, calibration, and quality improvement initiatives

Skills

English

Malay

Mandarin

Tools

Microsoft Office

Google Workspace

Job description

Mudah.my in Malaysia is seeking a Content Moderator to review user-submitted content for guideline compliance, flag violations, and escalate issues as needed. You will help maintain accuracy and productivity while meeting KPIs, with rotational shifts and a hybrid in-office schedule.

Fresh graduates or candidates with 1–2 years in content moderation are welcome; strong English and Malay communication is essential, with Mandarin a plus. Knowledge of MS Office/Google Workspace is expected.