Consultant - Claims Advocacy (FINPRO)

Marsh; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Marsh is seeking a Claims Advocacy Consultant (FINPRO) in Kuala Lumpur. The role sits within the Risk business and requires a hybrid work setup with at least three days in the office.

The successful candidate will provide regional FINPRO claims advocacy across Asia, handling complex FINPRO matters, advising clients on policy wordings, and coordinating claim strategies with insurers and lawyers to optimise settlements.

Qualifications

• Requires 2 years of legal experience or solid FINPRO insurance claims handling.
• Strong understanding of legal/regulatory frameworks and litigation management.
• Excellent negotiation and conflict management capabilities.
• Analytical, with ability to assess complex information.

Responsibilities

• Handle a portfolio of complex FINPRO claims across D&O, PI, Crime, Cyber and related lines.
• Advise clients on rights and obligations under FINPRO policies with technical claims guidance.
• Formulate claims strategies and coordinate with insureds, insurers, lawyers and coverage counsel for settlements.
• Review policy wordings and propose improvements; liaise with placement brokers.
• Build relationships with clients, insurers, coverage counsel, and internal partners; support reporting, trend analysis and ad-hoc projects.

Skills

Legal experience

FINPRO experience

Negotiation skills

Analytical skills

Job description

We are seeking a talented individual to join our Claims Advocacy team, part of our Risk business at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Claims Advocate will provide regional claims advocacy support across Asia for Financial Lines (FINPRO) claims, including Directors’ & Officers’ Liability, Professional Indemnity, Crime, and etc. This role involves advising clients on their rights and obligations under policy wordings, coordinating claim strategy, and advocating for favorable outcomes with insurers.

We will count on you to:

• Handle a portfolio of complex FINPRO claims, including major losses across Directors’ & Officers’ Liability, Professional Indemnity, Crime, and Cyber insurance
• Advise clients on their rights and obligations under applicable FINPRO policies and provide technical claims guidance
• Formulate claims strategies with clients and coordinate with insureds, insurers, client’s lawyers, and insurer’s coverage counsel to achieve prompt and maximum settlements
• Review insurance policy wordings and suggest improvements where appropriate, liaising with placement brokers
• Build and maintain strong relationships with clients, insurers, coverage counsel, and internal business partners Support claims reporting, process efficiencies, trend analysis, and ad-hoc claims-related projects
  

What you need to have:

• Preferably at least 2 years legal experience with significant dispute resolution experience, OR solid FINPRO insurance claims handling experience
• Good understanding of legal and regulatory frameworks, including litigation management and relevant claims procedures
• Strong negotiation and conflict management skills, with the ability to manage contentious situations and conflicting priorities
• Demonstrated analytical skills with the ability to absorb, assess, and recommend on complex information

What makes you stand out:

• Experience with technology-driven solutions in claims management
• Strong stakeholder management skills with the ability to build solid relationships at all levels
• Exceptional presentation, problem-solving, and advocacy skills, with a service-focused and collaborative approach

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Advocacy team, part of our Risk business at Marsh. This role will be based in Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

Consultant - Claims Advocacy (FINPRO)

The Claims Advocate will provide regional claims advocacy support across Asia for Financial Lines (FINPRO) claims, including Directors’ & Officers’ Liability, Professional Indemnity, Crime, and etc. This role involves advising clients on their rights and obligations under policy wordings, coordinating claim strategy, and advocating for favorable outcomes with insurers.

We will count on you to:

• Handle a portfolio of complex FINPRO claims, including major losses across Directors’ & Officers’ Liability, Professional Indemnity, Crime, and Cyber insurance
• Advise clients on their rights and obligations under applicable FINPRO policies and provide technical claims guidance
• Formulate claims strategies with clients and coordinate with insureds, insurers, client’s lawyers, and insurer’s coverage counsel to achieve prompt and maximum settlements
• Review insurance policy wordings and suggest improvements where appropriate, liaising with placement brokers
• Build and maintain strong relationships with clients, insurers, coverage counsel, and internal business partners Support claims reporting, process efficiencies, trend analysis, and ad-hoc claims-related projects
  

What you need to have:

• Preferably at least 2 years legal experience with significant dispute resolution experience, OR solid FINPRO insurance claims handling experience
• Good understanding of legal and regulatory frameworks, including litigation management and relevant claims procedures
• Strong negotiation and conflict management skills, with the ability to manage contentious situations and conflicting priorities
• Demonstrated analytical skills with the ability to absorb, assess, and recommend on complex information

What makes you stand out:

• Experience with technology-driven solutions in claims management
• Strong stakeholder management skills with the ability to build solid relationships at all levels
• Exceptional presentation, problem-solving, and advocacy skills, with a service-focused and collaborative approach

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

As the leading global insurance broking and risk advisory firm, Marsh, a joint venture between Marsh Inc. and Zulayang Sdn Bhd, has been servicing clients in Malaysia since 1982. Marsh works with many successful multinational corporations, local Malaysian companies as well as Malaysian global ventures. We provide clients and partners a comprehensive range of insurance and risk management services for virtually every type of industry and profession.

Our 120 professionals, based in Kuala Lumpur and Penang, are dedicated to creating and implementing innovative risk management and insurance solutions to help clients succeed. Marsh and its predecessor companies have been in Asia for 60 years, with over 1,800 professionals in 13 countries. Marsh earned several accolades such as Innovation Award by Business Insurance five years running 2010, 2011, 2012, 2013, 2014; named “Broker of the Year” in Asia in 2004, 2007, 2008, 2009 and 2010 by the Asia Insurance Review; received 6 consecutive years award as Global Infrastructure Insurance House of the Year 2010, 2011, 2012, 2013, 2014 and 2015 making Marsh the most awarded broker in Asia.

Marsh in Malaysia has specialist divisions within a multidisciplinary team environment to meet clients’ specific

needs. These include:

Affinity

Employee Benefits

Energy

Financial and Professional Liability (FINPRO)

Infrastructure

Marine

Takaful

Technology

Trade Credit and Political Risk

As the leading global insurance broking and risk advisory firm, Marsh, a joint venture between Marsh Inc. and Zulayang Sdn Bhd, has been servicing clients in Malaysia since 1982. Marsh works with many successful multinational corporations, local Malaysian companies as well as Malaysian global ventures. We provide clients and partners a comprehensive range of insurance and risk management services for virtually every type of industry and profession.

Our 120 professionals, based in Kuala Lumpur and Penang, are dedicated to creating and implementing innovative risk management and insurance solutions to help clients succeed. Marsh and its predecessor companies have been in Asia for 60 years, with over 1,800 professionals in 13 countries. Marsh earned several accolades such as Innovation Award by Business Insurance five years running 2010, 2011, 2012, 2013, 2014; named “Broker of the Year” in Asia in 2004, 2007, 2008, 2009 and 2010 by the Asia Insurance Review; received 6 consecutive years award as Global Infrastructure Insurance House of the Year 2010, 2011, 2012, 2013, 2014 and 2015 making Marsh the most awarded broker in Asia.

Marsh in Malaysia has specialist divisions within a multidisciplinary team environment to meet clients’ specific

needs. These include:

Affinity

Employee Benefits

Energy

Financial and Professional Liability (FINPRO)

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