Compliance & Service Assistant (CSA)-1

OCBC company; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

OCBC Malaysia is hiring a Compliance & Service Assistant onsite at Wisma Lee Rubber in Kuala Lumpur. You will support compliance checks, process KYC, respond to customer inquiries, and help with account opening and transaction services.

Ideal candidates hold a Diploma or higher, have at least 2 years banking experience, and demonstrate strong communication and IT skills. Join a team dedicated to integrity, service quality, and regulatory excellence.

Qualifications

• Diploma or higher in any field.
• At least 2 years of banking experience is preferred.
• Good communication and interpersonal skills.

Responsibilities

• Assist in compliance-related tasks including BB Risk Calculators, EDD/ODD, AML/Sanction checks for RM review.
• Handle customer inquiries and requests related to loans, deposits, and general banking operations.
• Support account opening, updates and audit confirmations, and related regulatory requirements.

Skills

Communication skills

MS Office

Education

Diploma or higher

Tools

MS Word

MS Excel

PowerPoint

Job description

## Compliance & Service Assistant (CSA)-1Apply: Onsite: OCBC Malaysia, Wisma Lee Rubber: Full time: Posted Today: JR00011213# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Business Compliance Officer Why Join As a Business Compliance Officer at OCBC, you'll play a critical role in ensuring the bank's operations are conducted with integrity and in compliance with regulatory requirements. You'll have the opportunity to work closely with various stakeholders, identify potential risks, and implement effective controls to mitigate them. This role offers a unique blend of challenge and satisfaction, as you contribute to maintaining the bank's reputation and upholding the trust of our customers. How you succeed To excel in this role, you'll need to stay up-to-date with changing regulatory requirements and industry trends. You'll work collaboratively with business units to identify and assess compliance risks, and develop effective controls to manage these risks. Your analytical and problem-solving skills will be essential in identifying potential compliance issues and implementing solutions to address them. What you do**Compliance** • Assist in the preparation of compliance related requirement e.g. BB Risk Calculators, Enhanced Due Diligence/ Ongoing Due Diligence (EDD/ODD), AML / Sanction checks etc for Relationship Managers to review and sign-off.• Obtain the necessary information from customers to complete the compliance assessment for RM’s sign-off / submissions.• Provide support to Business Units from time to time including KYC, OFAC, appropriateness and other internal and external requirements.• Monitor and track regulatory compliance and breaches.**Service**• Attending to customers’ inquiries and requests for all loan drawdowns / rollovers, FD placements / rollovers, fund transfers, foreign exchange transactions and other operational transactions such as account statements, balances, fund transfer status, indicative COF etc.• Handles Account Opening, Account Updates and Audit confirmation requests.• Attending to customers’ inquiries and requests for all loan drawdowns / rollovers, FD placements / rollovers, fund transfers, foreign exchange transactions and other operational transactions such as account, statement, balances, fund transfer status, indicative COF etc. Who you are • Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field.• Experience/knowledge of banking is advantageous in the following areas: operations, processes, products, regulations, customer experience etc.• Minimum 2 years of banking experience.• Good communication and interpersonal skills.• Able to work independently with minimal supervision, as well as in a team.• Mature, meticulous, organized and takes initiative, drive, ability to work independently and in a team.• Proficient in Microsoft Office applications especially in Word, Excel and Powerpoint. Who we are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.# # # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.