Compliance & Service Assistant (CSA)-1

OCBC Malaysia; Malaysia; On-site; MYR 60,000 - 100,000; Full time

Job summary

OCBC Malaysia is seeking a Business Compliance Officer to ensure regulatory integrity across banking operations. You will identify compliance risks, implement controls, and collaborate with multiple stakeholders.

The role emphasizes staying updated with regulatory changes and delivering robust compliance support to Relationship Managers and business units. Ideal candidates have a diploma, at least 2 years in banking, strong communication, and the ability to work independently or in a team while

Qualifications

• Diploma or Advanced/Higher/Graduate Diploma in any field.
• Banking knowledge or experience is helpful in operations, processes, products, and regulations.
• Minimum 2 years of banking experience.
• Excellent communication and interpersonal skills.
• Able to work independently and in a team.
• Organised, meticulous, proactive, with initiative.

Responsibilities

• Assist in compliance requirements (BB Risk Calculators, EDD/ODD, AML/Sanctions) for RM review.
• Gather necessary customer information to complete compliance assessments for RM sign-off.
• Support Business Units with KYC, OFAC, and other internal/external regulatory requirements.
• Monitor regulatory compliance and breaches.

Skills

Good communication

Interpersonal skills

Education

Diploma or advanced diploma

Tools

Word

Excel

PowerPoint

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Business Compliance Officer

Why Join

As a Business Compliance Officer at OCBC, you'll play a critical role in ensuring the bank's operations are conducted with integrity and in compliance with regulatory requirements. You'll have the opportunity to work closely with various stakeholders, identify potential risks, and implement effective controls to mitigate them. This role offers a unique blend of challenge and satisfaction, as you contribute to maintaining the bank's reputation and upholding the trust of our customers.

How you succeed

To excel in this role, you'll need to stay up-to-date with changing regulatory requirements and industry trends. You'll work collaboratively with business units to identify and assess compliance risks, and develop effective controls to manage these risks. Your analytical and problem-solving skills will be essential in identifying potential compliance issues and implementing solutions to address them.

What you do

Compliance

• Compliance Assist in the preparation of compliance related requirement e.g. BB Risk Calculators, Enhanced Due Diligence/ Ongoing Due Diligence (EDD/ODD), AML / Sanction checks etc for Relationship Managers to review and sign-off.
• Compliance Obtain the necessary information from customers to complete the compliance assessment for RM's sign-off / submissions.
• Compliance Provide support to Business Units from time to time including KYC, OFAC, appropriateness and other internal and external requirements.
• Compliance Monitor and track regulatory compliance and breaches.

Service

• Service Attending to customers’ inquiries and requests for all loan drawdowns / rollovers, FD placements / rollovers, fund transfers, foreign exchange transactions and other operational transactions such as account statements, balances, fund transfer status, indicative COF etc.
• Service Handles Account Opening, Account Updates and Audit confirmation requests.
• Service Attending to customers’ inquiries and requests for all loan drawdowns / rollovers, FD placements / rollovers, fund transfers, foreign exchange transactions and other operational transactions such as account, statement, balances, fund transfer status, indicative COF etc.

Who you are

• Candidate must possess at least a Diploma or Advanced/Higher/Graduate Diploma in any field.
• Experience/knowledge of banking is advantageous in the following areas: operations, processes, products, regulations, customer experience etc.
• Minimum 2 years of banking experience.
• Good communication and interpersonal skills.
• Able to work independently with minimal supervision, as well as in a team.
• Mature, meticulous, organized and takes initiative, drive, ability to work independently and in a team.
• Proficient in Microsoft Office applications especially in Word, Excel and Powerpoint.

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Let's build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.