Compliance Ops Lead: Build, Optimize & Scale

Youtrip; Selangor; On-site; MYR 180,000 - 300,000; Full time

Job summary

YouTrip is seeking a Compliance Operations Manager in Malaysia to bridge regulatory requirements with execution. You will build and lead the Compliance Operations team across KYC, monitoring and fraud risk, while shaping hiring, QA, and performance outcomes.

You will establish KPI frameworks and drive continuous improvement across controls, processes and the use of AI tools where appropriate. The role reports to the Head of Compliance and requires a proactive self-starter with a decade of

Qualifications

• Regulatory operations experience in financial services or payments (10+ years).
• Analytical thinker with attention to detail.
• Willingness to lead and implement new initiatives.

Responsibilities

• Build, lead and develop the Compliance Operations team across KYC, Transaction Surveillance and Fraud Risk Management.
• Own end‑to‑end hiring for the function and scale with team growth.
• Run QA sampling on case decisions and improve SOPs with evidence-based actions.
• Coach team leads on decision quality, rigour and escalation judgments.
• Set and review performance goals, conduct reviews and manage underperformance fairly.
• Define and own KPI framework covering turnaround times, SLAs, QA pass rates and backlog ageing.
• Monitor backlogs, ageing and SLA performance; address capacity or threshold issues.
• Produce MI for leadership to drive decisions and continuous improvements.
• Drive process improvements across customer due diligence and monitoring, including automation where appropriate.

Skills

Regulatory compliance

Operations management

KYC

Transaction surveillance

Fraud risk

Hiring

Performance management

Quality assurance

Analytics

AI tooling

Job description

YouTrip is seeking a Compliance Operations Manager in Malaysia to bridge regulatory requirements with execution. You will build and lead the Compliance Operations team across KYC, monitoring and fraud risk, while shaping hiring, QA, and performance outcomes.

You will establish KPI frameworks and drive continuous improvement across controls, processes and the use of AI tools where appropriate. The role reports to the Head of Compliance and requires a proactive self-starter with a decade of