Community Officer (Customer Service, Operations, Events)

the Hive Hong Kong; Kampung Malaysia Tambahan; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary reflective of your

Education allowance

Training academy

Birthday leave

Volunteer day

Flexcation days

Job summary

The Flexi Group in Malaysia is seeking a proactive Community Officer to drive an unrivalled member experience, build partnerships, run events, and support sales-oriented activities at our Kuala Lumpur locations.

You will collaborate with the management team to deliver outstanding service, create engaging content, and assist with onboarding and space operations, contributing to a vibrant community and growth for the brand.

Qualifications

• 1–2 years of work experience in customer service, events, business operations or sales is preferred.
• Fresh graduates will also be considered.
• Ability to connect well with people; friendly and approachable.
• Strong communication and presentation skills.
• Excellent organisational and multitasking skills.
• Reliable and self-driven with the ability to work in a team or independently.
• Experience with Google Drive and Excel is advantageous.
• Native English speaker; additional languages are a plus.

Responsibilities

• Deliver a personalised, high-quality member experience and manage day-to-day operations.
• Develop relationships with members and understand their needs to improve the experience.
• Coordinate sales activities, conduct location tours and support meeting targets.
• Attend and support internal events while representing the location.
• Create and share engaging content on social media with the team.
• Assist with onboarding and training of new team members.
• Ensure space cleanliness and upkeep, liaising with managers as needed.
• Support admin tasks, invoicing, and monthly reporting as required.

Skills

People skills

Communication

Organisation

Multitasking

English language

Google Drive

Excel

Teamwork

Education

University degree

Tools

Google Drive

Excel

Job description

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.

A DAY IN A LIFE OF

We seek an ambitious, outgoing and personable Community Officer whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Officer works closely with the Assistant Community Manager, Community Manager, Area Manager, Assistant Country Manager, and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.

Duties And Responsibilities

ADMINISTRATION AND FINANCE

• Support with basic administration and data entry
• Assist with handling invoices and retrieving data for monthly reports

Member Experience And Operations

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills
• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
• Solve member-related issues to help foster a collaborative community
• Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
• Support with responding to quality control checks and solving issues immediately
• Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.

SALES

• Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets.

CONTENT AND EVENTS

• Attend and support internal events and be a representative of your location
• Create and execute events relating to the communities interests, with support from the senior and events team.
• Escalate leads for collaboration and partnerships for events to the Manager
• Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content
• Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media
• Responsible for keeping calendars and notice boards updated

PEOPLE

• Assist with onboarding and training new team members
• Actively work and develop on your own growth to better yourself for you, your team and the business

Requirements

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be a native English speaker, any additional languages is a plus

Benefits

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Five days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations