Manager, Modern Trade Sales Operations

Mondelez International; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Mondelez International in Malaysia seeks a Sales Operations Manager to drive commercial excellence in Modern Trade across Malaysia and Singapore. You will lead execution planning, dashboards, and trade spend management, partnering with Sales, Finance, and Marketing to translate strategy into actionable targets.

The role requires 6–8+ years in Sales Ops within FMCG, advanced Excel and Power BI skills, and a strong business acumen to influence cross-functional teams.

Qualifications

• Bachelor’s degree in business, economics, marketing, or related field.
• MBA is an advantage.
• 6–8+ years of experience in Sales Operations or Commercial Excellence in FMCG.
• Experience in sales operations, performance management, and analytics.
• Strong understanding of Malaysia and Singapore market dynamics.

Responsibilities

• Lead sales operations and execution excellence across Modern Trade.
• Drive planning cycles, KPIs, and business scorecards.
• Manage trade spend and budgeting with Finance and Sales.
• Develop dashboards and reporting frameworks for visibility.
• Collaborate with regional teams on system enhancements.

Skills

Analytical skills

Stakeholder management

Strategic thinking

Communication

Fast-paced environment

Education

Bachelor's degree in business, economics, marketing

MBA (advantage)

Tools

Power BI

Excel

CRM systems

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth. You will act as an important member in Sales Ops Function assisting Modern Trade Sales Leadership, ensuring execution discipline, data-driven decision-making, and alignment across vendor and key commercial functions including Sales, Category Planning, Finance, Marketing.

Key Responsibilities

• Sales Operations & Execution Excellence
  • Optimize sales processes, tools, and systems to improve field productivity and efficiency
  • Ensure consistent execution of sales fundamentals across retailers and channels (Modern Trade)
  • Drive continuous improvement initiatives to simplify workflows and eliminate inefficiencies
  • Partner with field sales teams to ensure operational alignment and execution readiness
• Sales Planning & Performance Management
  • Lead the sales execution planning cycle, including, but not limited to, developing business scorecard and sales reports (weekly & monthly), custodian of sales execution related SOPs and data
  • Translate business strategy into actionable sales targets, KPIs, and operational plans
  • Monitor and analyse sales performance vs. targets, identifying risks and opportunities
  • Drive cadence of business reviews (e.g., Quarterly Business Reviews, Monthly Sales Operations Reviews) with leadership & vendor
  • Develop dashboards and reporting frameworks to enhance visibility and decision-making
• Budget & Trade Spend Management
  • Optimize total merchandising investment
  • Collaborate with Finance and Sales teams to manage trade spend effectively
  • Support development of commercial policies and governance frameworks
• Data Analytics & Insights
  • Leverage data analytics to generate actionable insights on sales performance, distribution, and market trends
  • Utilise tools (e.g., Power BI, Excel, CRM systems) to build predictive and diagnostic analytics
  • Provide recommendations to improve sales effectiveness and business outcomes
• Systems & Digital Transformation
  • Lead adoption and optimization of sales systems (e.g., TRAX, SFA, CRM tools)
  • Identify opportunities for automation and digitalisation within sales operations
  • Act as the key liaison with IT and regional teams on system enhancements and implementations
• Stakeholder Management & Cross-functional Collaboration
  • Partner closely with Sales Leadership & Cross-functional teams
  • Influence decision-making through data-backed insights and strong business acumen
  • Align local execution with regional/global sales strategies
• Team Leadership & Capability Building
  • Lead, coach, and develop a high-performing sales operations team
  • Build organisational capabilities in analytics, planning, and operational excellence
  • Foster a culture of accountability, collaboration, and continuous improvement

Skills & Competencies

• Strong analytical and problem-solving skills with attention to detail
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI)
• Strategic thinking with strong execution capabilities
• Excellent stakeholder management and influencing skills
• Strong communication and presentation skills
• Ability to thrive in a fast-paced, dynamic environment

Qualifications & Experience

• Must hold Bachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)
• Must have 6–8+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industries
• Must have proven experience in sales operations, performance management, and analytics
• Must have strong understanding of Malaysia and Singapore market dynamics across channels
• Must have experience managing trade spend and commercial budgets

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Sales Operations Sales

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!