Collections Team Leader: Lead, Coach, and Hit Targets

BPO SDN BHD; Puchong; On-site; MYR 45,000 - 56,000; Full time

Job summary

BPO SDN BHD in Malaysia is seeking a Collection Team Leader to take ownership of the day-to-day collection operations and drive performance.

You will lead a team, monitor progress, train staff, handle escalations, and ensure data accuracy while meeting targets in a fast-paced, target-driven environment. The ideal candidate has solid collection experience, strong communication and leadership skills, and a proactive approach to improving processes.

Qualifications

• Experience in collecting and leading a team.
• Ability to drive targets and manage performance.
• Strong communication and problem-solving skills.
• Experience with phone-based and WhatsApp collection processes.

Responsibilities

• Lead and manage the collection team.
• Monitor daily collection progress and team performance.
• Plan and distribute follow-up tasks for workload balance.
• Train and coach new team members on procedures and systems.
• Provide guidance to improve collection performance and customer communication.
• Prepare daily collection reports for management.
• Monitor attendance and overall team productivity.
• Handle customer escalations and complaints.
• Ensure data handling complies with policies and procedures.
• Identify issues and drive improvements in collection processes.

Skills

Team leadership

Collection experience

Performance monitoring

Customer communication

Problem solving

Job description

BPO SDN BHD in Malaysia is seeking a Collection Team Leader to take ownership of the day-to-day collection operations and drive performance.

You will lead a team, monitor progress, train staff, handle escalations, and ensure data accuracy while meeting targets in a fast-paced, target-driven environment. The ideal candidate has solid collection experience, strong communication and leadership skills, and a proactive approach to improving processes.