Analyst, Collections - Thai Speaker

Brenntag; Subang Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking an Accounts Receivable professional to manage end-to-end collections for the Thailand portfolio from Bandar Sunway, Malaysia. Fluency in Thai and English is required for communication with local customers and stakeholders.

The role involves monitoring AR aging, proactive follow-ups, and coordinating with Commercial, Customer Service and Finance to support cash flow and working capital targets. 1–3 years in AR is preferred, with SAP experience considered an advantage.

Qualifications

• Degree in Commerce, Finance or Accounting.
• 1–3 years of experience in Accounts Receivable or related field.
• Shared services experience is an added advantage.
• Fluency in English; Thai language proficiency required.
• Experience with SAP or ERP systems preferred.

Responsibilities

• Manage end-to-end collection activities for the Thailand customer portfolio to ensure timely collection of outstanding receivables.
• Proactive collection follow-up with customers via email and telephone and ensure actions are taken on overdue accounts.
• Monitor AR aging and overdue balances with timely escalation of high-risk or significantly overdue accounts.
• Follow up on customer disputes and deductions, coordinating with Commercial, Customer Service, Finance and other stakeholders.
• Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team.
• Maintain accurate and timely collection notes and follow-up actions in SAP.
• Perform account reconciliation and investigate outstanding or unidentified items as required.
• Support month-end collection activities, reporting, overdue analysis and collection forecasting.
• Identify potential collection risks and communicate them to relevant teams.

Skills

Thai language

English communication

Analytical skills

Problem solving

Attention to detail

Team player

ERP systems (SAP)

Microsoft Office

Education

Degree in Commerce/Finance/Accounting

Tools

SAP

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage end-to-end collection activities for the assigned Thailand customer portfolio, including proactive customer follow-up, monitoring of overdue receivables, payment commitments and disputes. Work closely with customers and internal stakeholders to ensure timely collection, minimize overdue AR and support cash flow and working capital targets. Thai language proficiency is required to effectively communicate with local customers and stakeholders.

This role is based in Bandar Sunway, Malaysia.

Duties and Responsibilities:

Manage the end-to-end collection activities for the assigned Thailand customer portfolio to ensure timely collection of outstanding receivables.

Perform proactive collection follow-up with customers through email and telephone and ensure appropriate actions are taken on overdue accounts.

Monitor AR aging, overdue balances and payment commitments, with timely escalation of high-risk or significantly overdue accounts.

Follow up on customer disputes, deductions, short payments and other issues impacting payment, working closely with Commercial, Customer Service, Finance and other relevant stakeholders.

Ensure customer payments and remittance information are followed up and coordinate with the Cash Application team where required.

Maintain accurate and timely collection notes, customer payment commitments and follow-up actions in SAP.

Perform account reconciliation and investigate outstanding or unidentified items where required.

Support month-end collection activities, reporting, overdue analysis and collection forecasting.

Identify potential collection risks and escape issues that may impact overdue, cash flow or working capital performance.

Build and maintain effective working relationships with customers and internal stakeholders.

Ensure collection activities are performed in accordance with company policies, internal controls and agreed procedures.

Support continuous improvement initiatives to improve collection effectiveness, reduce overdue AR and strengthen working capital performance.

Ability to communicate effectively in Thai and English, both written and spoken, as the role requires regular communication with Thailand customers and local stakeholders.

Good analytical, problem-solving and communication skills with strong attention to detail.

Experience in Accounts Receivable, Collections, Credit Control or Order-to-Cash (O2C) operations is preferred.

Experience working with SAP or similar ERP systems would be an advantage.

Able to work independently, prioritize a high-volume portfolio and meet collection deadlines and KPIs.

Collect receivables physically, by virtually, by phone, e-mail, fax; Navigate through assigned locality when visiting customers to assure a timely completion of tasks. Act as a polite and compliant representative of the organisation to maintain positive client transactions. * Carry out collection process by complying with standards and guidelines.

Education

Degree in relevant field (Commerce, Finance, Accounting)

Experience

1 - 3 years of experience in Accounts Receivable or related field.

Shared services experience is an added advantage.

Skills Requirements:

Team player with good interpersonal and communication skills (written and verbal in English)

Familiarity with ERP systems (e.g. SAP) and MS Office

Ability to follow processes and work within defined guidelines

Good verbal and written communication skills in English