Process Management - MGR

OCBC company; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC company in Kuala Lumpur is looking for a Payment Investigation Officer to provide top-notch support for payment queries and investigations. Candidates should have a minimum of 2-3 years' experience in the banking industry, particularly in remittance. The role demands attention to detail, strong communication skills, and the ability to work under pressure. OCBC offers competitive salaries along with a suite of flexible benefits promoting holistic well-being and professional development.

Qualifications

• Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences.
• Highly driven and able to work under pressure in a time-sensitive environment.
• Possesses good oral/written communication and coordination skills.

Responsibilities

• Provide first point of contact support for client queries.
• Investigate payment messages with issues.
• Process and verify investigation cases with accuracy.
• Monitor system availability and escalate issues to management.

Skills

Risk awareness

Attention to detail

Good communication skills

Time management

Job description

## Process Management - MGRApplyremote type: Onsitelocations: OCBC Malaysia, Menara GE2time type: Full timeposted on: Posted Todayjob requisition id: JR00007540# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **Payment Investigation Officer****Roles and Responsibilities**• Provide first point of contact support to ensure all queries from both internal and external clients are responded to in a timely and professional manner.• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved.• Process and perform verification for investigation cases with high accuracy and with minimal supervision.• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.• To participate in UAT/Projects as and when required.# •Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences.• Risk awareness and attention to details/ meticulous and strong follow-up skills.• Highly driven and able to work under pressure in a time sensitive environment.• Time management and ability to prioritize effectively based on the risk/time criticality of the tasks required.• Possesses good oral/written/ communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.### Collaboration & Teamwork*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*