Collection & Recovery - Team Lead

Constance Infinity Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Constance Infinity Sdn. Bhd. is expanding its Collection and Recovery team in Kuala Lumpur. You will supervise operators, monitor performance, and help optimize repayment processes to support responsible recovery solutions.

The role requires hands-on experience in collections, plus practical know-how in managing SMS campaigns and configuring a telephony system. Experience with other systems is welcome, and guidance will be provided to ensure a smooth onboarding.

Qualifications

• Experience in collections.
• Experience managing SMS campaigns and configuring a telephony system.
• Experience with other systems is OK; guidance will be provided.

Responsibilities

• Supervise and monitor the operator's work.
• Manage SMS campaigns and configure the telephony system.
• Gained experience with another system is acceptable; guidance provided.
• Have experience in collections.

Skills

Team supervision

SMS campaigns

Telephony configurations

Collections

Tools

Telephony system

Job description

We are expanding! Join our Collection and Recovery team and play a key role in managing customer accounts while supporting responsible repayment solutions.

Job Description:

• Be able to supervise and monitor the operator's work.
• Have experience managing SMS campaigns and configuring a telephony system.
• Experience with another system is fine too - guidance will be provided.
• Have experience in collections.