Collection Executive / Senior Executive

BrioHR Pte Ltd; Kuala Lumpur; In loco; MYR 40.000 - 84.000; Tempo pieno

Descrizione del lavoro

Direct Lending is looking for a Collection Executive/Senior Executive to safeguard portfolio health by efficiently managing a high-volume receivables portfolio (1,000–5,000 accounts) and ensuring timely repayments while maintaining trust with customers. The role emphasizes professional communication, ethical recovery strategies, and data-driven decision support.

Ideal candidates have 1–3 years in debt collection (fintech/banking), are fluent in English and Bahasa Malaysia, and proficient with

Competenze

• 1–3 years of debt collection experience in fintech, banking, or licensed lending.
• Experience with high-volume portfolios (1k–5k accounts) is advantageous.
• Fluent English and Bahasa Malaysia; Mandarin a plus.

Mansioni

• High-Volume Management: oversee 1,000–5,000 accounts with optimal recovery.
• Proactive contact via phone, email, and messaging platforms using efficient workflows.
• Strategic negotiation to agree feasible repayment plans and settlements.
• Meet or exceed monthly collection targets and KPIs across a large base.
• Documentation & reporting in the collection system with real-time records.
• Trend analysis to provide data-driven feedback to improve lending criteria.
• Ensure regulatory compliance and maintain professional brand at all times.

Conoscenze

Debt collection

Portfolio management

Negotiation

CRM software

Excel/Sheets

Multilingual EN/BM

Strumenti

CRM software

Excel/Sheets

Descrizione del lavoro

Direct Lending is a fast-growing, award-winning lending fintech on a mission to empower people's lives with simple and responsible financing. Having built a sustainable, profitable foundation, we are now entering a scaling-up phase. Our roadmap is clear: scale our needs-based financing, grow our revenue 5X and become IPO-ready by 2030.

We are looking for a Collection Executive / Senior Executive to be a critical guardian of our portfolio health. You will be responsible for efficiently managing a high-volume accounts receivable portfolio(1,000-5,000) and ensuring timely repayments while maintaining the trust and integrity of our customer relationships. This is a role for a firm yet empathetic communicator who thrives on hitting targets and maintaining a high-quality loan book.

Why Join Direct Lending?

• Direct Impact on Sustainability: You are on the front lines of ensuring our business remains profitable and sustainable. Your success directly fuels our ability to lend to more people in need.
• A Culture of Respect: We believe in "responsible financing." You will be trained to recover funds using professional, ethical, and effective communication strategies—not high-pressure tactics.
• Fast-Paced Career Growth: As our loan book grows 5X, our collections department will expand. High performers experienced in high-volume account management will have the opportunity to grow to senior level or lead the team.

Your Core Responsibilities

• High-Volume Management: Oversee and proactively manage a large-scale collection portfolio consisting of 1,000 to 5,000 accounts , maintaining optimal recovery rates across all tiers.
• Proactive Contact: Monitor aging reports and systematically contact customers with overdue accounts via phone, email, and messaging platforms using high-efficiency workflow strategies.
• Strategic Negotiation: Negotiate feasible repayment plans and settlements for customers facing financial difficulties, ensuring a win-win outcome.
• Target Achievement: Consistently meet or exceed monthly collection targets and recovery KPIs across a multi-thousand account base.
• Documentation & Reporting
  • Data Integrity: Maintain meticulous, real-time records of all collection activities, payment promises, and customer interactions in the Collection system.
  • Trend Analysis: Aggregate insights from a large volume of borrower interactions to provide data-driven feedback to the Credit Team, helping refine lending criteria and mitigate future risk.
• Compliance & Professionalism
  • Regulatory Compliance: Ensure all collection efforts strictly adhere to industry regulations, Fair Debt Collection Practices, and internal SOPs.
  • Brand Representation: Maintain a professional and empathetic tone at all times to protect the company’s reputation.

Who You Are

• Experienced: 1-3 years of experience in debt collection, tele-collections, or credit control, preferably within fintech, banking, or licensed moneylending. Proven experience successfully managing a high-volume portfolio of 1k–5k accounts is highly advantageous.
• Exceptional Negotiator: You have the ability to speak easily, confidently, and persuasively to handle difficult conversations with composure and persuasiveness.
• Target-Driven: You are motivated by numbers and take pride in lowering NPL (Non-Performing Loan) ratios.
• Resilient & Persistent: You have a thick skin and the grit to follow up consistently until a resolution is reached.
• Tech-Savvy: Comfortable using collection software, CRMs, and basic Excel/Google Sheets to track your performance.
• Multilingual: Proficiency in English and Bahasa Malaysia is required; the ability to speak Mandarin or other local dialects is a significant advantage for customer outreach.

Working at Direct Lending

We value direct communication, evidence-based decision-making, and people who take ownership without being told. Our values are:

• Right thing, always — act with integrity
• Ownership — own outcomes, not tasks
• One team — collaborate, never silo
• Today's best is tomorrow's benchmark — improve continuously
• Serve customers first — every decision starts with the customer