Manager, Collections

BEE INFORMATICA SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

BEE INFORMATICA SDN. BHD. in Malaysia is seeking a Collections Manager to oversee end-to-end collections for SME borrowers, implement targeted strategies, and optimize the recovery process.

You will lead communications channels, provide financial counseling and restructuring options, work with legal teams when needed, and report KPIs to senior management. A degree is required and English/Bahasa Melayu fluency is essential; the role supports our digital micro finance platform for

Qualifications

• Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field.
• Minimum 8 years of relevant experience.
• Excellent verbal and written communication skills in English & Bahasa Melayu.
• Proactive and innovative startup mindset.
• Creative, Proactive & Dynamic personality.
• Self-organized person and Eager to learn.
• Working hours: Monday - Friday (8:30 a.m. - 5:30 p.m.)

Responsibilities

• Oversee the end-to-end collections process, from early-stage delinquencies to legal recoveries.
• Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.
• Implement structured reminder systems (calls, emails, SMS) to encourage timely payments.
• Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.
• Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.
• Work with legal teams to initiate enforcement actions when necessary.
• Continuously improve processes to reduce collection costs and increase recovery efficiency.
• Optimize communication channels for seamless borrower interactions.
• Address customer concerns related to loan applications, repayment terms, and documentation.
• Develop strategies to enhance customer satisfaction and retention.
• Manage the customer support and collections teams to ensure high service standards.
• Develop strategies to enhance borrower experience and address grievances efficiently.
• Reporting: Track KPIs related to loan processing, default rates, and operational efficiency.
• Generate reports for senior management & investors to support data-driven decision-making.
• Continuously improve processes based on market trends and customer feedback.
• Track key performance indicators (KPIs) such as loan approval rates, default rates, and processing times.
• Generate detailed reports and insights for senior management and stakeholders.
• Use data analytics to optimize operations, identify bottlenecks, and improve decision-making.

Skills

Verbal communication

Written communication

English

Bahasa Melayu

Startup mindset

Self-organization

Proactive

Creative

Education

Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field

Job description

1. Oversee the end-to-end collections process, from early-stage delinquencies to legal recoveries.

2. Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.

3. Implement structured reminder systems (calls, emails, SMS) to encourage timely payments.

4. Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.

5. Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.

6. Work with legal teams to initiate enforcement actions when necessary.

7. Continuously improve processes to reduce collection costs and increase recovery efficiency.

1. Optimize communication channels for seamless borrower interactions.

2. Address customer concerns related to loan applications, repayment terms, and documentation.

3. Develop strategies to enhance customer satisfaction and retention.

4. Manage the customer support and collections teams to ensure high service standards.

5. Develop strategies to enhance borrower experience and address grievances efficiently.

Reporting:

1. Track KPIs related to loan processing, default rates, and operational efficiency.

2. Generate reports for senior management & investors to support data-driven decision-making.

3. Continuously improve processes based on market trends and customer feedback.

4. Track key performance indicators (KPIs) such as loan approval rates, default rates, and processing times.

5. Generate detailed reports and insights for senior management and stakeholders.

6. Use data analytics to optimize operations, identify bottlenecks, and improve decision-making.

Requirements:

Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field

Minimum 8 years of relevant experience

Excellent verbal and written communication skills in English & Bahasa Melayu.

Proactive and innovative startup mindset

Creative, Proactive & Dynamic personality

Self-organized person and Eager to learn.

Working hours: Monday - Friday (8:30 a.m. - 5:30 p.m.)

Digital Micro finance platform

We are unique platform offering digital micro finance to micro entrepreneurs, our service assesses borrowers by Psychometric test, asking entrepreneurship, financial literacy and compliance. This will be able to widen the opportunity for micro entrepreneurs to access loan quickly and safely! If you like to involve with social mission endeavor, let us know!

Our values is productive, dynamic!

Our staff are all passionate, productive and mutual understanding. focus on high productivity, willing to accept new idea and suggestion. Our colleague come from MY, Japan, we are global and enjoy startup eco-system. If you want to grow faster, please visit us.

Digital Micro finance platform

We are unique platform offering digital micro finance to micro entrepreneurs, our service assesses borrowers by Psychometric test, asking entrepreneurship, financial literacy and compliance. This will be able to widen the opportunity for micro entrepreneurs to access loan quickly and safely! If you like to involve with social mission endeavor, let us know!

Our values is productive, dynamic!

Our staff are all passionate, productive and mutual understanding. focus on high productivity, willing to accept new idea and suggestion. Our colleague come from MY, Japan, we are global and enjoy startup eco-system. If you want to grow faster, please visit us.

What can I earn as a Collections Manager