Coffee Sales Relationship Manager

True People Coffee Roasters Sabah Sdn Bhd; West Coast Division; On-site; MYR 60,000 - 90,000; Full time

Job summary

True People Coffee Roasters Sabah Sdn Bhd is seeking a coffee sales manager to support roastery operations, sales growth, and customer engagement. The role encompasses handling roasting operations, packaging, and coordinating deliveries with customers and partners.

The candidate will drive relationships with cafés and retailers, oversee order preparation and inventory, and contribute to delivering a premium coffee experience for our customers in Sabah.

Responsibilities

• Assist the head roaster and assistant roaster with daily roasting operations.
• Monitor roasting processes and help maintain consistent coffee quality.
• Assist with cleaning and maintaining roasting equipment and the production area.
• Perform basic quality checks on roasted coffee beans.
• Weigh, pack, seal, and label coffee beans for retail and wholesale orders.
• Prepare and organise customer orders for delivery.
• Monitor stock levels, update inventory records, and report low stock.
• Ensure all products are properly packed and stored.
• Deliver coffee beans, products, and supplies to cafés and customers.
• Ensure orders are delivered accurately and on time.
• Assist with stock handling and distribution.
• Proactively approach cafés, restaurants, and potential business customers to introduce our coffee products.
• Build and maintain good relationships with café owners and business partners.
• Promote and sell our coffee beans to retail and wholesale customers.
• Follow up with potential customers and identify new sales opportunities.
• Assist with customer enquiries and provide product recommendations.
• Prepare and serve coffee to customers when required.
• Assist with coffee preparation, demonstrations, and product sampling.
• Maintain a clean, organised, and welcoming workspace.

Job description

True People Coffee Roasters Sabah Sdn Bhd View all jobs

A coffee sales manager in a coffee roastery plays a vital role in ensuring smooth operations.

Their responsibilities often include:

Roastery Production

Assist the head roaster and assistant roaster with daily roasting operations.

Monitor roasting processes and help maintain consistent coffee quality.

Assist with cleaning and maintaining roasting equipment and the production area.

Perform basic quality checks on roasted coffee beans.

Weigh, pack, seal, and label coffee beans for retail and wholesale orders.

Prepare and organise customer orders for delivery.

Monitor stock levels, update inventory records, and report low stock.

Ensure all products are properly packed and stored.

Delivery & Distribution

Deliver coffee beans, products, and supplies to cafés and customers.

Ensure orders are delivered accurately and on time.

Assist with stock handling and distribution.

Sales & Business Development

Proactively approach cafés, restaurants, and potential business customers to introduce our coffee products.

Build and maintain good relationships with café owners and business partners.

Promote and sell our coffee beans to retail and wholesale customers.

Follow up with potential customers and identify new sales opportunities.

Assist with customer enquiries and provide product recommendations.

Barista & Customer Service

Prepare and serve coffee to customers when required.

Assist with coffee preparation, demonstrations, and product sampling.

Maintain a clean, organised, and welcoming workspace.