CMDB Data Quality Engineer

Career Wise; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Career Wise in Penang seeks a CMDB Data Quality Engineer to ensure CMDB data accuracy, integrity and reliability while driving continuous improvements across IT assets and processes.

You will audit CMDB items, implement data quality controls and collaborate with global teams to align ITIL and IAITAM standards, focusing on governance and operational efficiency.

Qualifications

• Degree in Computer Science, Computer Engineering, or equivalent IT experience.
• 1-2 years' experience in CMDB Management.
• Proficiency with ServiceNow, Ivanti, and data analytics tools.
• Strong documentation and English communication skills.
• IAITAM and ITIL v4 certifications are a plus.

Responsibilities

• Maintain CMDB accuracy through audits, reconciliations and validation of configuration items.
• Implement data quality controls and monitor CMDB health via dashboards and reports.
• Streamline and automate ITAM workflows using ServiceNow to improve efficiency and reduce errors.
• Document IT processes aligned with ITIL and IAITAM standards.
• Support QA audits to ensure compliance with asset lifecycle, licensing and security policies.
• Collaborate with cross-functional teams to improve processes and promote accountability.

Skills

CMDB Management

ServiceNow

Ivanti

Data analytics

Documentation

English communication

ITIL v4

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related IT field

Tools

ServiceNow

Ivanti

Data analytics tools

Job description

Job Description

Job Purpose

The CMDB Data Quality Engineer plays a critical role in ensuring the accuracy, integrity and reliability of Configuration Management Database (CMDB) data, while driving continuous improvement across IT Assets and operational processes. This role helps support Microchip Technology Inc.'s compliance with industry standards by applying quality assurance methodologies and to maintain trustworthy data. The CMDB Data Quality Engineer reports to the IT Asset Manager in the Philippines and collaborates with global teams.

Responsibilities

• Maintain CMDB accuracy through audits, reconciliations, and validation of configuration items.
• Implement data quality controls and monitor CMDB health via dashboards and reports.
• Streamline and automate ITAM workflows using ServiceNow to improve efficiency and reduce errors.
• Document and enhance IT processes aligned with ITIL and IAITAM standards.
• Conduct Quality Assurance audits to ensure compliance with asset lifecycle, licensing, and security policies.
• Support UAT for system enhancements and validate alignment with business requirements.
• Collaborate with cross-functional teams to improve processes and promote accountability and continuous improvement.

Required Qualifications

• Degree in Computer Science, Computer Engineering, or equivalent IT experience
• 1-2 years' experience CMDB Management
• Proficient in ServiceNow, Ivanti, and data analytics tools
• Strong documentation, Excellent verbal and written communication (English)
• IAITAM and ITIL v4 certifications is an advantage
• Detail-oriented with a focus on data integrity and operational efficiency
• Experience working with cross-functional teams to support IT process improvement and data governance initiative.