Cluster Lead

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Kuala Lumpur is seeking a Cluster Lead for Integrated Facilities Management (IFM) to drive strategic leadership and operational excellence across a city/cluster. You will work with client leadership to shape delivery strategies and ensure value-focused services that meet client expectations.

You will manage multiple teams, lead continuous improvement initiatives, and establish strong governance and budget controls to achieve revenue and KPI targets.

Qualifications

• Bachelor’s degree or Master’s in facilities, real estate, finance or business.
• Minimum 8 years of experience in a corporate environment with leadership.
• Strong analytical skills with objective problem solving.
• Proven ability to lead large teams and drive performance.
• Excellent interpersonal, communication and stakeholder management skills.
• Experience with continuous improvement and budgeting or P&L management.
• Experience in multinational corporate environments preferred.

Responsibilities

• Act as the strategic business leader for Integrated Facilities Management (IFM) for a city/cluster.
• Collaborate with client leadership to set delivery strategies, goals and alignment.
• Develop understanding of client requirements and manage key stakeholder relationships.
• Lead initiatives to raise the bar on customer experience via IFM touchpoints.
• Establish governance with regular business reviews for IFM performance.
• Oversee budget management for operational and capital expenditure across sites.
• Drive revenue, cost optimization, and KPI performance for the IFM function.

Skills

Leadership

Analytical skills

Interpersonal skills

Communication skills

Client relationship management

Problem solving

Education

Bachelor’s degree or Master’s in Facilities/Real Estate/Finance/Business

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

What this job involves

As a Cluster Lead at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with Client leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLL's reputation for transformative real estate solutions and client success.

What your day-to-day will look like

• Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster
• Collaborate with client leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives
• Develop and maintain detailed understanding of client business requirements while managing relationships with key client stakeholders and function leads
• Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints
• Establish robust business governance processes including conducting regular business reviews with client leadership for IFM function performance
• Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites
• Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.

Required Qualifications

• Relevant training, bachelor’s degree or Masters in Facilities, Real Estate, Finance, Business etc
• Minimum 8 years of experience in corporate environment with proven ability to function as business leader
• Strong analytical skills with proven ability to solve problems using objective approach
• Good leadership skills with demonstrated ability to manage large teams
• Strong interpersonal skills with ability to build and nurture stakeholder relationships
• Good communication and client relationship management skills
• Ability to adapt and perform under pressure while meeting business targets and objectives

Preferred Qualifications

• Exposure and experience dealing with multinational corporate organizations
• Experience managing business P&L and financial accountability
• Background in facilities management or real estate services industry
• Knowledge of client (Global Real Estate and Facilities) operations and processes
• Experience with continuous improvement methodologies and best practice implementation
• Familiarity with budget management and financial reporting for facility operations
• Track record of achieving revenue targets and cost optimization in service delivery environments

Location

On-site – Kuala Lumpur, Malaysia

About JLL

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.