Senior Facilities Engineer (Kulim, Kedah)

Jones Lang LaSalle Incorporated; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

JLL invites applications for a Senior OT IT Facilities role based in Kulim/Penang Island, Malaysia. The position involves designing, configuring and maintaining IT infrastructure, with emphasis on security, backups, and cloud integration. Fresh graduates may apply; 12-hour shift pattern is required.

The role demands hands-on IT experience, strong English communication, and collaboration with multiple teams to drive best-in-class IT services within IFM.

Qualifications

• Bachelor’s degree in computer science or IT, engineering, or related field.
• 3-5 years of IT support or system/network administration experience.
• Strong understanding of IT systems, networks, hardware, and software.
• Experience with cloud platforms (AWS, Google Cloud, Azure).
• Knowledge of networking protocols (TCP/IP, DNS, HTTP).
• Familiarity with firewalls, VPNs, and security systems.
• Proficiency in Windows, Linux, and Mac OS; monitoring tools.
• Solid cybersecurity fundamentals and ability to diagnose issues quickly.

Responsibilities

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security.
• Install and set up new computer systems, servers, workstations, and applications.
• Respond to user-reported technical issues and resolve hardware, software, or network problems.
• Perform diagnostics and troubleshooting to fix system errors or inefficiencies.
• Ensure backup and disaster recovery procedures are in place and tested.
• Migrate IT infrastructure to cloud platforms or integrate new systems.
• Maintain records of configurations, incidents, and maintenance schedules.
• Stay updated on industry trends and propose improvements to infrastructure.

Skills

Emotional Intelligence

Confident communicator

Written and spoken English

IT/Computer background

2+ years IT experience

Education

Bachelor’s degree in computer science or IT

Tools

VMware

Hyper-V

PowerShell

SQL / MySQL

AWS

Google Cloud

Microsoft Azure

TCP/IP / DNS / HTTP

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MY ROC IFM‑Senior OT Facilities Engineer Integrated Facility Management (IFM)

Requirements

• The role is based in KULIM/PENANG Island Malaysia (subject to appointment) and is open to eligible workers in MALAYSIA only.
• IT/Computer background is preferred.
• Willing to work a shift 12-hours shift pattern (Day/Night), subject to appointment.
• Emotional Intelligence oriented.
• Confident communicator.
• Good level of written and spoken English.
• You need a minimum of 2 years hands on experience.
• Keen for progression and further development (our goal is best in class).
• Fresh graduate/Intern are welcome to apply.

Objectives Of This Role

• Designing, configuring, and maintaining network infrastructures and IT systems to ensure optimal performance, connectivity, and security.
• Ensuring data security by implementing firewalls, antivirus software, and other security measures to prevent unauthorised access.
• Managing and troubleshooting server environments, cloud platforms, and network systems to ensure maximum uptime.
• Performing regular backups, system updates, and monitoring system performance for potential problems.
• Monitoring network performance and resolving any connectivity or network issues that arise.
• Collaborating with other teams to integrate new technologies and systems into the existing infrastructure.
• Documenting IT procedures, configurations, and troubleshooting steps to create a knowledge base for the team.
• Providing technical IT support to staff and resolving IT-related issues quickly and efficiently.

Your Tasks

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols.
• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs.
• Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity.
• Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies.
• Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary.
• Implement software updates, patches, and security fixes to protect systems from vulnerabilities.
• Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation.
• Maintain detailed records of network configurations, incidents, and maintenance schedules.
• Keep up with industry trends and technological advancements to recommend improvements and updates to the organisation’s systems.

Required Skills And Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• 3-5 years of experience in IT support, system/network administration, or a similar role.
• Strong understanding of IT systems, networks, hardware, and software.
• Experience with network management tools, server administration, and cloud platforms.
• Knowledge of networking protocols, such as TCP/IP, DNS, HTTP, etc.
• Familiarity with firewalls, VPNs, and other security systems.
• Proficiency in operating systems (Windows, Linux, Mac OS), networking protocols, and system monitoring tools.
• Solid knowledge of cybersecurity practices and tools in India and globally.
• Experience with cloud computing platforms like AWS, Google Cloud, or Microsoft Azure.
• Problem-solving skills and the ability to diagnose and resolve technical issues quickly.
• Excellent problem-solving and communication skills to interact effectively with non-technical teams and end users.
• Ability to work independently and as part of a team to support IT functions and projects.

Preferred Skills And Qualifications

• Relevant professional certifications, such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE).
• Familiarity with virtualisation technologies like VMware or Hyper‑V.
• Knowledge of IT automation tools and scripting (Python, PowerShell, Bash).
• Experience with database management systems (SQL, MySQL).
• Ability to design and deploy solutions for business continuity and disaster recovery.
• Project management skills, especially in IT infrastructure projects.
• Experience with security-focused certifications like Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH).
• Familiarity with ITIL framework and service management principles.
• Ability to manage multiple projects and prioritise tasks effectively.

Location: On-site –Bayan Lepas, Malaysia, Kulim, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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