Cloud & PKI/FIDO Tech Support Engineer

Versasec AB; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Versasec AB is seeking a Technical Support Engineer for Cloud & PKI/FIDO to join a remote, globally distributed team in Malaysia. You will support on‑prem and cloud PKI/FIDO environments, troubleshoot tickets, and help deploy security solutions for customers around the world.

The role emphasizes collaboration with international teams, ongoing product testing, and the onboarding of new SaaS customers to ensure secure, scalable credential management.

Qualifications

• 3+ years in technical support, IT security, or cloud operations.
• Hands-on PKI, FIDO, CA, Windows AD and Windows VM experience.
• Excellent English communication; comfortable with international remote teams.

Responsibilities

• Provide technical support for on‑prem and cloud PKI/FIDO environments.
• Diagnose and troubleshoot customer tickets with clear communication to customers and internal teams.
• Conduct ongoing product testing and validation to ensure reliability.
• Assist customers in deploying security solutions remotely and securely.
• Onboard new SaaS customers and enable smooth adoption of services.
• Coordinate SaaS maintenance and release cycles and drive automation improvements.

Skills

PKI

FIDO

Certificate Authorities

Windows AD

Windows VM

Customer focus

Analytical skills

English comms

Remote teamwork

Job description

Versasec AB is seeking a Technical Support Engineer for Cloud & PKI/FIDO to join a remote, globally distributed team in Malaysia. You will support on‑prem and cloud PKI/FIDO environments, troubleshoot tickets, and help deploy security solutions for customers around the world.

The role emphasizes collaboration with international teams, ongoing product testing, and the onboarding of new SaaS customers to ensure secure, scalable credential management.