Cloud Managed Services Engineer (L3)

NTT; Kuala Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

NTT DATA Malaysia is seeking a Cloud Managed Services Engineer (L3) to join our on-site team in Kuala Selangor. You will proactively identify and resolve cloud-based incidents, configure, install, test, and manage client infrastructure to keep services running smoothly.

You will monitor alerts, investigate complex issues with third-party vendors, and document improvements. The role emphasizes ITIL-aligned managed services, strong communication across cultures, and opportunity to drive automation

Qualifications

• Experience in a medium to large ICT organization in an engineering role.
• Proven experience in managed services with ITIL knowledge.
• Proficiency with Windows/Linux server administration, virtualization, hardware and storage.
• Experience working with vendors/third parties.
• Strong communication across cultures and ability to plan ahead.

Responsibilities

• Provide top-tier managed services for cloud environments.
• Identify and resolve cloud-based incidents; configure, install, test and manage client infrastructure.
• Monitor, respond to alerts, and log issues promptly; identify root causes with third-line support.
• Collaborate with vendors and perform on-site support when needed.
• Provide feedback to clients and update systems/portals; identify opportunities for automation.
• Manage projects within technology domain and conduct disaster recovery tests.

Skills

ITIL processes

Strong communication

Active listening

Project planning

Under pressure

Education

Bachelor's degree in Information Technology/Computing

Tools

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.