Cloud Managed Services Engineer (L3)

NTT; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a Cloud Managed Services Engineer (L3) to join our on-site team in Malaysia. The role focuses on proactive incident management, cloud infrastructure configuration, testing, and ongoing optimization to ensure high availability and performance for clients.

You will work across Windows and Linux environments, coordinate with vendors, and contribute to disaster recovery planning and execution. A strong ITIL background and excellent communication across cultures are essential.

Qualifications

• Extensive experience in medium to large ICT organizations in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.

Responsibilities

• Identify and resolve cloud-based incidents and problems to minimize disruptions.
• Configure, install, test, and manage client infrastructure to ensure operational readiness.
• Conduct necessary checks, apply monitoring tools, respond to alerts, and log issues promptly.
• Investigate third-line support calls, perform root-cause analysis, and coordinate with vendors.
• Provide on-site technical support and coordinate with third-party vendors as needed.
• Review incidents and service requests monthly to identify quality improvements.
• Provide proactive feedback to clients and update all systems and portals.
• Identify opportunities for work optimization, including automation.
• Manage and implement projects within your technology domain to meet client timelines.
• Implement and test disaster recovery functions to ensure data protection and business continuity.

Skills

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Vendor management

Communication skills

Project planning

Disaster recovery

Active listening

Education

Bachelor's degree in Information Technology/Computing

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.