Cloud Managed Services Engineer (L3)

NTT Communications; Kuala Selangor; On-site; MYR 89,000 - 156,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Cloud Managed Services Engineer (L3) to provide top-tier managed services. You will be responsible for proactive incident resolution, configuring and managing client infrastructure to ensure continuous operation.

You will monitor alerts, investigate third-line support, and collaborate with vendors. The role includes disaster recovery planning and delivering automation opportunities to improve service quality.

Qualifications

• Bachelor's degree or equivalent in Information Technology/Computing.
• Extensive experience in managed services and ITIL processes is required.
• Strong technical skills across Windows, Linux, virtualization, storage, and hardware.

Responsibilities

• Identify and resolve cloud-based incidents and problems.
• Configure, install, test, and manage client infrastructure to keep it operational.
• Monitor alerts, investigate 3rd-line support calls, and log root causes.
• Collaborate with vendors and third parties for incidents and improvements.
• Participate in disaster recovery planning and testing; pursue automation opportunities.

Skills

ITIL processes

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Vendor management

Communication skills

Project planning

Active listening

Adaptability

Education

Bachelor's degree in Information Technology/Computing

Tools

None

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type:

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.