Cloud Delivery Support Engineer

Unity Sphere Sdn Bhd; Kuala Lumpur; Híbrido; MYR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Rotating shifts

Descripción de la vacante

Unity Sphere Sdn Bhd is hiring for a Cloud Support role on a 1-Year Contract with potential renewal. The position operates in hybrid mode with rotating shifts from 9:00 AM–6:00 PM and 5:00 PM–12:00 AM, requiring Mandarin and English communication.

You will assist cloud service delivery, provide L1 support, and coordinate with multiple internal teams to ensure timely service delivery. The role welcomes cloud-related fresh graduates and emphasizes ongoing training, incident management, and

Formación

• Experience in cloud support, technical support, IT operations, service delivery or related roles.
• Welcome cloud related fresh graduate to apply.
• Basic understanding of cloud infrastructure, networking, virtual machines and cloud services.
• Strong troubleshooting, analytical and problem-solving skills.
• Proficient in Excel and Google Sheets.
• Able to manage multiple tasks in a fast-paced environment.
• Proficiency in Mandarin is mandatory, as the role requires direct communication with Mandarin-speaking clients.
• Able to communicate effectively in English.
• Willing to work rotating shifts.
• AWS, Azure, Alibaba Cloud or Tencent Cloud knowledge or certification is an advantage.

Responsabilidades

• Support cloud service delivery, including account provisioning, service activation, configuration and deployment.
• Provide L1 technical support and basic troubleshooting for cloud-related issues.
• Handle customer service requests, incidents and technical enquiries, with proper escalation when required.
• Support multiple cloud platforms, including AWS, Azure, Alibaba Cloud and Tencent Cloud.
• Monitor and follow up on incidents and service requests until resolution.
• Maintain operational data and reports using Excel and Google Sheets.
• Coordinate with Technical, Sales and Procurement teams to ensure timely service delivery.
• Continuously develop cloud technical knowledge through training and quarterly assessments.

Conocimientos

Cloud support

Troubleshooting

Excel/Sheets

Mandarin

English communication

Multi-cloud

Time management

Herramientas

AWS

Azure

Alibaba Cloud

Tencent Cloud

Descripción del empleo

Employment: 1-Year Contract, renewable annually; conversion to Permanent in the third year

Work Mode: Hybrid, Shift-based

Shift: 9:00 AM–6:00 PM / 5:00 PM–12:00 AM

Rest Days: 2 rest days per week, scheduled based on roster and not fixed on Saturday or Sunday

Responsibilities

• Support cloud service delivery, including account provisioning, service activation, configuration and deployment.
• Provide L1 technical support and basic troubleshooting for cloud-related issues.
• Handle customer service requests, incidents and technical enquiries, with proper escalation when required.
• Support multiple cloud platforms, including AWS, Azure, Alibaba Cloud and Tencent Cloud.
• Monitor and follow up on incidents and service requests until resolution.
• Maintain operational data and reports using Excel and Google Sheets.
• Coordinate with Technical, Sales and Procurement teams to ensure timely service delivery.
• Continuously develop cloud technical knowledge through training and quarterly assessments.

Requirements

• Experience in cloud support, technical support, IT operations, service delivery or related roles.
• Welcome cloud related fresh graduate to apply.
• Basic understanding of cloud infrastructure, networking, virtual machines and cloud services.
• Strong troubleshooting, analytical and problem-solving skills.
• Proficient in Excel and Google Sheets.
• Able to manage multiple tasks in a fast-paced environment.
• Proficiency in Mandarin is mandatory, as the role requires direct communication with Mandarin-speaking clients.
• Able to communicate effectively in English.
• Willing to work rotating shifts.
• AWS, Azure, Alibaba Cloud or Tencent Cloud knowledge or certification is an advantage.