Clinical Specialist

Marketech International; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Benefits offered by this job

Insurance and medical coverage

Flexible work arrangements

Team-building activities

Job summary

Marketech International Sdn Bhd in Malaysia seeks a technical specialist to deliver consultative support to customers before, during, and after routine demos. You will promote patient satisfaction and ensure clear understanding of product specifications and proper usage across operating theatres.

The role requires at least a Diploma/Degree in Nursing, Health Science, Medical Imaging, or related fields with 3+ years in medical equipment or healthcare.

Qualifications

• Diploma or degree in nursing, health science, medical imaging, or related field.
• 3+ years of working experience in medical equipment or healthcare institutions.
• Clinical experience in ICU/CCU/NICU/Radiology preferred.
• Strong problem-solving, communication, and teamwork skills.
• Ability to work independently in high-pressure operating theatre environments.

Responsibilities

• Deliver technical consultation to customers before, during, and after routine demo procedures.
• Promote customer and patient satisfaction consistently.
• Demonstrate product expertise by ensuring customers understand technical specifications and proper on-label usage.
• Coordinate case preparation and monitor instrument and software requirements.
• Manage inventory and invoicing for customers and branch operations.
• Provide surgeons and clinical staff with technical guidance on company products during procedures; respond promptly to inquiries.
• Assist and support workshops and in-service training sessions.
• Oversee consigned and owned inventory by delivering, organizing, and monitoring medical instruments at customer locations.
• Attend and provide support during routine surgical procedures.
• Identify and resolve product-related issues and troubleshoot application challenges confidently.
• Document all incidents related to product performance and assist in preparing reports in compliance with company policies and regulatory requirements.
• Facilitate the return or addition of goods from field service issues, stock adjustments, field actions, and administrative processes.
• Ensure timely return of products requiring maintenance or evaluation to the branch.
• Ensure equipment and software is at current and latest versions.
• Under guidance of a manager or sales representative, provide limited product training to colleagues and/or customers in one-on-one or in-service settings.
• Support sales initiatives by assisting with technology upgrades.
• Collaborate with internal stakeholders regarding products and their applications.
• Complete initial training and certification for Specialists and demonstrate proficiency in products routinely used in designated customer accounts.
• Maintain up-to-date product knowledge and enhance professional skills through internal training, external seminars, and other resources.

Skills

Problem solving

Effective communication

Teamwork

Customer-focused service

Technical communication

Computer applications

Education

Diploma or degree in Nursing/Health Science/Medical Imaging or related fields

Tools

Medical imaging software

Job description

Deliver technical consultation to customers before, during, and after routine demo procedures.

Consistently promote customer and patient satisfaction.

Demonstrate product expertise by ensuring customers understand technical specifications and proper on-label usage.

Coordinate case preparation and monitor instrument and software requirements.

Manage inventory and invoicing for customers and branch operations.

Provide surgeons and clinical staff with technical guidance on company products prior to, during, and after surgical procedures; respond promptly to inquiries and requests.

Assist and support workshops and in-service training sessions.

Oversee consigned and owned inventory by delivering, organizing, and monitoring medical instruments at customer locations.

Attend and provide support during routine surgical procedures.

Identify and resolve product-related issues and troubleshoot application challenges confidently.

Document all incidents related to product performance and assist in preparing reports in compliance with company policies and regulatory requirements.

Facilitate the return or addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes in accordance with company procedures.

Ensure timely return of products requiring maintenance or evaluation to the branch.

Ensure equipment and software is at the current and latest versions.

Under the guidance of a manager or sales representative, provide limited product training to colleagues and/or customers in one-on-one or in-service settings.

Support sales initiatives by assisting with technology upgrades.

Collaborate with internal stakeholders (e.g., marketing, product development) regarding products and their applications.

Successfully complete initial training and certification for Specialists and demonstrate proficiency in products routinely used in designated customer accounts.

Maintain up-to-date product and instrumentation knowledge and enhance professional skills through internal training, external seminars, and other available resources.

What we're looking for

Possess at least Diploma / Degree in Nursing, Health Science, Medical Imaging or Medical related fields.

At least 3 years of working experience in medical equipment industry or healthcare institution.

Preferable to have clinical experience in critical care areas such as ICU, CCU, NICU, Radiology and etc.

Proven ability in problem-solving, effective communication, and teamwork, with a strong aptitude for conveying technical concepts clearly.

Highly motivated and eager to learn, maintaining a positive and proactive attitude.

Comfortable working in operating theatre environments.

Capable of working independently and efficiently under high-pressure conditions.

Skilled in delivering accurate, timely, and customer-focused service.

Proficient in fundamental computer applications.

Strong team player with the ability to collaborate effectively within a diverse workforce.

What we offer

At Marketech International Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. This includes competitive remuneration, opportunities for professional development, and a supportive and collaborative work environment. We also offer a range of benefits, such as insurance and medical coverage, flexible work arrangements, and team-building activities.